Towers Associates

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  • Contact
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  • Steve Towers
  • About You
  • About Us
    • BP Group
    • Summary
    • What We Do
  • Training
    • Certifications >
      • CPP Level One - Certified Process Practitioner® (CPP)
      • CPP Level Two - Certified Process Professional® (CPP)
      • CPP Level Three - Certified Process Professional® (CPP)
      • CPP Level Four - Certified Process Professional Master® - CPP (Master)
      • CPP Level Five - Certified Process Professional Master® - CPP (Master)
      • CPP Level Six, Seven & Eight - CPP Advanced Master® & Champion®
    • Testimonials >
      • Videos of Events and Interviews
      • BP Group clients
      • Their Opinion
    • Frequently Asked Questions
    • About
    • Why
  • Resources
    • Annual Refresher
    • Videos
    • Slideshows
    • Resources from the CPP program
    • Blogs >
      • Successful Customer Outcomes
      • BPM Leaders
      • Outside-In Insider: James Dodkins
      • Udayan Banerjee - Indian Technology Guru
      • Ian Gotts - Tech CEO
      • Customer Centric Process Innovations - Samir Asaf
      • Customer Service
      • Mark Barnett
    • Your Material >
      • Address for Outside-In Book
      • OutsideIn
      • Address for Certificate
  • Contact
  • CPP Advanced Master & Champion Expression of Interest
  • BPGCertificate
  • Steve Towers


Reading not your thing? Here are some Videos for you.






Achieving Successful Customer Outcomes and Performance Improvement

The Ticket to Achieving Successful Customer Outcomes and Performance Improvement



Emerging Business Models

Steve Towers gives a talk about new business models vs the old paradigms



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Steve Towers receiving the iCMG Hall of Fame Award

Steve Towers, BPM Guru, Author, Founder & CEO, BP Group, UK; receiving the iCMG Hall Of Fame Award during the iCMG Architecture Excellence Awards 2011







Outside-In and it's potential

The evolution underway within the worlds leading companies is reviewed in this video.
We have helped many of the world's best performing companies successfully transform their Business.
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