LEVEL ONE - Introduction to Business Process Management
"Even if you think you understand BPM you haven't experienced it like this before!"
Director of Process, TATA
Learn to Apply process diagnostics to existing processes, calculate causes of work and points of failure, and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organisation to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements.
"I would like to thank you for a wonderful experience for me to know the nuances of ABPM.
Taking us to a new level on how to view processes & implement by way of sharing your
wealth of experience and enlightening us ...."
Director Quality Management Group, 3i Infotech Ltd.
Director of Process, TATA
Learn to Apply process diagnostics to existing processes, calculate causes of work and points of failure, and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organisation to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements.
- Apply process diagnostics to any existing process or service.
- Understand and identify moments of truth, breakpoints and business rules
- Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process.
- Calculate the points of failure causes of work performance factors then graph it on the maturity scales.
- Identify actions that can be taken to improve the process.
- Identify actions that will significantly reduce the process points of failure and causes of work of the process.
- Identify actions that can be completed in less than 90 days (often much less).
- Analyse the benefits versus cost (resource/time/degree of change) for each action
- Clearly identify “low hanging fruit” – actions that require minimal investment versus return
- Apply process diagnostics to a customer focused (SCO) process.
- Determine the points of failure performance and causes of work performance process factors.
- Conduct the risk assessment on the business and customer including
- Identify actions that can be taken to improve the process.
- Review the various techniques and approaches to improving process (useful internal materials), and
- Understand the Customer Expectation Management Method (CEMMethod®)* as an Advanced Process Management approach
"I would like to thank you for a wonderful experience for me to know the nuances of ABPM.
Taking us to a new level on how to view processes & implement by way of sharing your
wealth of experience and enlightening us ...."
Director Quality Management Group, 3i Infotech Ltd.
