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ProcessDesign

The book Customer Expectation Management - Success without Exception, published in 2006, identified global leading best practices and lessons from the worlds top performing companies. We have now harnessd these best practices into a set of practical and easy to use toolkits and education services which will help you transform the way processes work forever.

I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework.
Steve Melville, Director, Oracle, USA.

See the book on Amazon.

If you have a specific enquiry let us know here - Info Request

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SUCCEED WITH PROCESS & PERFORMANCE IMPROVEMENT
How to develop and manage processes
that succeed every time!

Advanced Business Process Management (aka Outside-In) offers the opportunity to radically rethink the way we run our organizations. Going beyond traditional approaches such as Lean and Six Sigma you can focus on aligning all the work we do to the reason why we exist - the customer.

If that vision excites you review the stories, case studies and resources that can help you achieve a 15-40% productivity improvement within 90 days, even if you have already used BPM, BPR, Lean or Six Sigma.

You can access the toolkits and other resources including online, inhouse and open class training led by world renowned coaches and mentors.

Find out how we can help you ensure your processes and systems work first time, everytime.

Regards

Steve's signature

Steve Towers
Founder - Towers Associates
Chair - BP Group
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Steve Towers sharing ideas
Steve Towers, Founder

 You Need...

  • Training in (BPM) Advanced Process Management?
  • Lean and Six Sigma need stretching?
  • BPM Certification?
  • Efficient & Effective processes?
  • Cost Reduction?
  • Process Management?
  • Service Improvement?
  • Performance improvement?
  • Process Automation?

Access Help now

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2010 - Full Programme
Brochurewww.bp2010.com

"Amazing and of the moment.
Highly recommended"
COO Telco, India

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