LEVEL THREE- Advanced Business Process Management
"I thought Day 1 and 2 were incredible however this really puts the icing on the cake. Highly recommended"
Service Manager, BestBuy
Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.
1. Use Moments of Truth to build the Innovation Landscape foundation
2. Create the Process Innovation Landscape that can be used to support Strategic Goals
3. Uncover the untapped potential of the process to create market differentiation and market leadership.
4. Find the natural form of the process within the process
5. Create the Strategic Landscape of the process
6. Use the Strategic and Process Innovation Landscape to:
o Identify the best Tactical Action that can be taken on a process
o Identify a Process Roadmap that takes us to a Market Leading position over time.
o To leap the competition in a single bound (Superman Innovation)
o Develop the principles to build an on-going competitive Market Leader process profile that continuously resets the “market expectation.”
7. Create a Future State Landscape
8. Quantify business benefits of the Future State (typically double digit improvements to costs, productivity, revenues and service within 90 days)
9. Prepare the means to integrate CEMMethod® and Advanced Process Management into the Strategic and Operational objectives of the organisation.
10. Compile the Plan of Execution