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Steve Towers - Lead Coach & co-founder, BP Group
Steve works with a team of highly experienced hand-picked business professional across the globe helping individuals and organizations realise the benefits of Enterprise BPM aka Outside-In.. A seasoned practitioner with over 30 years of hands-on experience, Steve is one of industry's noted experts in Advanced BPM and Performance transformation. He heads the Research & Professional Services network within the BP Group.
As a co-founder of www.bpgroup.org in 1992 Steve developed the world’s first and premier network for Process & Performance professionals. Now in 118 countries with membership of 100,000+.
A noted leader Steve works as a mentor, coach and consultant and has helped pioneer through research and ‘hands-on’ exposure to the world’s leading companies the evolution to Advanced BPM aka 'Outside-In '. Recently recognized as a global thought leader in ‘Outside-In’ Steve continues to evolve process thinking towards a customer centric view of business.
An inspirational speaker (he has chaired and keynoted at more than 30 international conferences since 2001), contributor to leading journals and author of several books including
- A Senior Executives Guide to BPR (1994)
- In Search of BPM Excellence (2004)
- Thrive! How to Succeed in the Age of the Customer" (2005)
- Customer Expectation Management - Success without Exception (2006)
- Outside-In. The Secret of the 21st century leading companies (2010)
Review these and the latest at www.stevetowers.com
Steve previously worked for Citibank where he led restructuring and business process transformation programs both in the US and Europe.
He advises several boards across the globe and sits on the steering panel of the influential California based BPM Forum, a group of distinguished CXO's heading up Global 500 companies.
He received the "Lifetime Achievement Award for contribution to Business" at Gartners Annual Summit in 2007.
Steve was entered into the Enterprise Architects World Hall of Fame in 2011.
Steve won the Process Excellence Networks Individual Contributor of the Year in 2018.
Steve lives with his wife Penny and family in the UK and the US.