LEVEL FOUR- BPM and Performance Management
“...Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management, AstraZeneca
1. Uncover Process Improvement opportunities in just hours
2. Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
3. Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
4. Innovate to compete, set the market trend and even dominate your industry
5. Align your Performance Management systems to achieve Successful Outcomes
6. Integrate Balanced Scorecard and Strategy Maps with advanced BPM
7. Create an on-going Performance improvement culture enabled through BPM
8. Build the Process Innovation landscape
CONTENT
A dynamic and comprehensive approach to creating, managing and delivering performance improvement through advanced process management, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks on-going research. Download the brochure.
WHO SHOULD ATTEND
Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, performance management professionals, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of improving business performance through advanced process management.
RESULTS
Course attendees will learn how to:
Director - Process Management, AstraZeneca
1. Uncover Process Improvement opportunities in just hours
2. Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
3. Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
4. Innovate to compete, set the market trend and even dominate your industry
5. Align your Performance Management systems to achieve Successful Outcomes
6. Integrate Balanced Scorecard and Strategy Maps with advanced BPM
7. Create an on-going Performance improvement culture enabled through BPM
8. Build the Process Innovation landscape
CONTENT
A dynamic and comprehensive approach to creating, managing and delivering performance improvement through advanced process management, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks on-going research. Download the brochure.
WHO SHOULD ATTEND
Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, performance management professionals, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of improving business performance through advanced process management.
RESULTS
Course attendees will learn how to:
- exploit process management for triple crown* benefits with sustained high performance
- develop performance metrics for end-to-end processes
- link processes to enterprise business goal
- establish the BPM Scorecard and Strategy Map for the Organisation
- integrate Performance Management with BPM to create sustained success
- coach and align people for performance and process management
- establish a method to sustain continuous improvement (annual improvements 15-20%)
