We held our outside in session last week focusing on a critical process for bank customers. We had a really fantastic session - not only did we walk away with the deliverables we needed, but people had a lot of fun too! Thanks again for the training session. It was one of the most valuable and enjoyable sessions I have attended!
Sharon Laemle Naya, SVP, Business Process Reengineering at Citi |
Just a few of the recent comments
We’ve had some very positive reviews and will look into how we can take this initiative further... Saud Albuainain, Training & Development Coordinator Bahrain Telecommunications Company (Batelco) I just want to express my thanks to everyone involved in the past week, as I got so much out of our time. That goes not just for Steve and James, who both really helped me to think about process in new ways, but all of my fellow participants in the class. It was a great group, and I benefited from working with everyone there. Brian LaCarrubba, Senior Business Process Analyst, Business Process Innovation, Great-West Life & Annuity |
Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions, I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general. Mark Barnett, SVP, Process Design Manager at Bank of America Thanks for your time and the fantastic course, delivered in Auckland recently. Looking forward to attending the CPP Masters in June - will see if I can bring some colleagues!! Neal Ross, Chief Information Officer at Konica Minolta Business Solutions New Zealand Limited I was inspired by your "Outside In" philosophy and am looking forward to using these concepts to improve processes across the Council and achieve our SCO. Lili James | Manager Family Services CPP® Bayside City Council, Australia Thank you once again for a splendid workshop. I can assure you, your teachings will personally help me add more value to my organization. Shahid Osmani DBA (Business & IT), CPP® Quality Expert – Strategy & Corporate Excellence Dept. Dubai Customs Excellent presentation, clear and concise. Absolutely Gripping Devendra Maisnam , Business Analyst, National E-Health Transition Authority Thanks for what were excellent sessions last week. I still find it incredible that in this conventional information and process rich world we live in that we can look at what we do in a slightly different but totally logical way and the picture changes dramatically. Charles Bennett, Managing Partner & Project Director at IBS Publishing Thanks to you for a fantastic course … I am an Outside-In fan now ! Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, SIngapore I was struck with awe on the versatile yet practical experience that you shared. Thanks for the wonderful session on CPP this week Syed Raashid, Specialist, RasGas Co Ltd. UAE I really enjoyed the work in Lisbon. The first presentation was very conceptual to me, and the specific examples and the second presentation created a "reality" context which changes the way I think of work and will impact my organisation in a fundamental way. João Nuno Ferreira Galp Energia - Planeamento e Controlo Corporativos - Sistemas de Informação, Lisboa - Portugal Your class was the most enjoyable and valuable class that I have taken. My indication of the value of a class is how much it changes my day to day thinking. Usually, I come out of a class looking for ways to use a new technique or tool in my day-to-day activities. As I flew home, I pondered a new mind-set and approach in dealing with and helping customers, which is significantly more important than learning a new tool Howard Cheng System Consulting Specialist FileNET Corporation Thanks again for the fantastic course and insights you provided. Sean Schurmann, Business Process Architect, Queensland Building Services Authority, Australia. I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework. Steve Melville, Director, Oracle, USA. Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again. Craig Reid, Senior Business Analyst, Gen-I “You are really ‘The Insight Compass’ for all BPM people, and we are lucky to have you offering guidance and help in this way.” Haitham El-Ghareeb, Lecturer at Faculty of Computers and Information Sciences, Mansoura University "I really enjoyed last week and really learned alot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangalizing the CEM approach with our team. Senior Analyst, Investment Bank, London Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change. Kenneth Mortimer, Principal , MBA & Associates Ltd The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject. David Mulovhedzi, DPSA (South Africa) Very informed, interesting, competent with a Mastery over the subject of Advanced Business Process Management Deepak Kadam, Lead Consultant, Sungard Steve is a magician and magnificent leader. Sameer Kulkarni, Process Consultant, Tech Mahindra "The CPP Master Class changed my mind to think differently Outside In. I learned CEMMethod® to improve process in order to achieve Successful Customer Outcomes (SCO)" Ahmed G. Tealeb, Senior Software Quality Assurance Engineer, Ministry Of Interior - State of Qatar Good morning, Mr Dodkins. We wish to express our deep appreciation to your organization for the pro-active training service delivery. We specially appreciate your humanistic approach to issues while the five days' interaction lasted. Ibrahim Echu, Business Training Department, Industrial Training Fund Headquarters, Jos, Nigeria. This was an incredible and stimulating workshop; I thoroughly enjoyed participating through the sessions …. Deepak Kadam, Senior Manager, COE-PPM, SunGard Global Business Solutions & Technology |
Just wanted to thank you again for chairing the PEX Week London conference so brilliantly. It’s a pleasure to work with you. Lucy James, Conference Director, PEX IQPC Thank you once again for the truly Copernican learning experience that we had in June. Outside In is immensely appropriate here and so far our executives like the message. Ernst Hertzog , Business Process Engineer | Operations, MEDICLINIC SOUTHERN AFRICA The event was a stupendous success, you were just brilliant, with excellent valuable insights on customer experience transformation through process innovation! Vijayalakshmi P.S, Global Practice Head, BPM Consulting & Solutions, Wipro Many thanks Steve for your coaching last week. I found it very enjoyable, fascinating and structured in equal measure. It is always good to attend courses with folks from other industries too, learning from each other’s experiences for example. Lawrence Wood, Principal Consultant – Services Middle East Schlumberger Information Solutions Thank you very much for the wonderful training, I really enjoyed it. "Nora Regina ' Alawneh, Manager, Organizational Excellence Al Hilal Bank Head Office The detail was very relevant and extremely well presented. Steve is a great communicator and spoke extremely well. Paul Botes, Standard Bank Bottom line, CEMMethod® is a to-the-point, straightforward, simple, and easy to understand method that will help us and our clients reduce process improvement project time, deliver value rapidly, and most important make our customers and their customers happy. Jihan AlSherif PMP, CPP-Master, CSSGB, NLP Certified Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace. Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject. David Mulovhedzi, DPSA (South Africa) ...you've fundamentally changed the way I think about every process. And inspired me to try Outside-In (OI) in all walks of life. The first two levels should be included in educational curriculums (yes, even at the junior levels). If everyone started applying OI, the world would be... where it should be. Mahesh Mirchandani, CEO at BhumiTech If you are looking to improve your own professional skills in business process management and business process improvement, then I would recommend the Advanced Business Process Methods and Techniques of the Business Process Professional programme by BP Group. Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog) I had the privilege of having Steve Towers as my trainer when doing my Master Class in September. It was great having a coach/mentor of his caliber, he knows the subject matter intimately, he is passionate about what he teaches and has a wealth of knowledge and experience in the BPM field. I was in awe of his knowledge and his ability to disseminate the information the way he did. It took 2 days for me to get the ‘AHA’ moment but since then it has been amazing. Jennifer van Wyk, Business Performance Solutions, South Africa I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightning us .... Director Quality Management Group, 3i Infotech Ltd., India "Exceptional and life transforming. This training should be on every corporate agenda" CIO Pharmaceutical, Florida "Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai "Excellent - he is a very good leader" Senior Quality Analyst, AEC, Saudi Arabia "I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience." Director, H&R Block, USA "Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more." VP EMEA GDS International "I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool." Senior Systems Analyst, Barclays Bank “Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.” Theo Priestley, Head of Business Process Management, Psingularity "We have collated the scores from the event and you came out as the most highly regarded." Conference Producer, IIR International “You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.” Director - Process Management, AstraZeneca |
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