Towers Associates

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      • CPP Level One - Certified Process Practitioner® (CPP)
      • CPP Level Two - Certified Process Professional® (CPP)
      • CPP Level Three - Certified Process Professional® (CPP)
      • CPP Level Four - Certified Process Professional Master® - CPP (Master)
      • CPP Level Five - Certified Process Professional Master® - CPP (Master)
      • CPP Level Six, Seven & Eight - CPP Advanced Master® & Champion®
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      • Successful Customer Outcomes
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      • Outside-In Insider: James Dodkins
      • Udayan Banerjee - Indian Technology Guru
      • Ian Gotts - Tech CEO
      • Customer Centric Process Innovations - Samir Asaf
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      • Mark Barnett
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      • Address for Outside-In Book
      • OutsideIn
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  • Contact
  • CPP Advanced Master & Champion Expression of Interest
  • BPGCertificate
  • Steve Towers
  • About You
  • About Us
    • BP Group
    • Summary
    • What We Do
  • Training
    • Certifications >
      • CPP Level One - Certified Process Practitioner® (CPP)
      • CPP Level Two - Certified Process Professional® (CPP)
      • CPP Level Three - Certified Process Professional® (CPP)
      • CPP Level Four - Certified Process Professional Master® - CPP (Master)
      • CPP Level Five - Certified Process Professional Master® - CPP (Master)
      • CPP Level Six, Seven & Eight - CPP Advanced Master® & Champion®
    • Testimonials >
      • Videos of Events and Interviews
      • BP Group clients
      • Their Opinion
    • Frequently Asked Questions
    • About
    • Why
  • Resources
    • Annual Refresher
    • Videos
    • Slideshows
    • Resources from the CPP program
    • Blogs >
      • Successful Customer Outcomes
      • BPM Leaders
      • Outside-In Insider: James Dodkins
      • Udayan Banerjee - Indian Technology Guru
      • Ian Gotts - Tech CEO
      • Customer Centric Process Innovations - Samir Asaf
      • Customer Service
      • Mark Barnett
    • Your Material >
      • Address for Outside-In Book
      • OutsideIn
      • Address for Certificate
  • Contact
  • CPP Advanced Master & Champion Expression of Interest
  • BPGCertificate
  • Steve Towers


The Finest Pedigree



The Certified Process Professional® (CPP) qualification has a long and distinguished pedigree.

The first class was in 1995 and the content has evolved dramatically with the latest practical learning and case studies involving Business Process Management.

In 2006 the BPGroup introduced the advanced Certified Process Professional Master® (CPP-Master) qualification. Since 2006 more than 26,000 CPP's and 1,500 CPP-Masters have demonstrated their understanding and application of Enterprise BPM (aka Outside-In).

Utilizing the very latest best practice the program includes seven levels taking the participants from a fundamental understanding of process through to Mastership. Delivered across the world by proven (been there at every level) trainers led by Steve Towers, the founder of the first global BPM community in 1992, this program will transform your thinking and practice of process management.

CPP®'s are able to achieve immediate and sustainable change within the organisation through service improvement, cost reduction and revenue growth.

Read the Open letter from the BP Groups Chief Customer Officer, James Dodkins


The Uniqueness of the CPP Qualification

The BP Group (not for profit established in 1992) is an international body with its headquarters in the United Kingdom. It offers the Certified Process Professional® qualification through its Associates and partner network.

The CPPQ is a staged qualification based on a programme of learning, networking and application, which fulfil the BP Group’s mission to improve performance in businesses throughout the world.

In exercising its ability to award the Certified Process Professional® qualification, the BP Group does not recognise any other qualifications in lieu of the Certificate and Master assessments, nor the delivery of any programmes leading to examination, unless these are licensed under agreement with the BPGroup and its partners.

The Certified Process Professional® (CPP) and CPP Master® qualifications are delivered globally in more than 100+ countries with 800+ organisations since 2006.

In the last five years more than 26,000 people have qualified as CPP's through the Open programme.


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