Towers Associates

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  • About Us
    • BP Group
    • Summary
    • What We Do
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    • Certifications >
      • CPP Level One - Certified Process Practitioner® (CPP)
      • CPP Level Two - Certified Process Professional® (CPP)
      • CPP Level Three - Certified Process Professional® (CPP)
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    • Testimonials >
      • Videos of Events and Interviews
      • BP Group clients
      • Their Opinion
    • Frequently Asked Questions
    • About
    • Why
  • Resources
    • Annual Refresher
    • Videos
    • Slideshows
    • Resources from the CPP program
    • Blogs >
      • Successful Customer Outcomes
      • BPM Leaders
      • Outside-In Insider: James Dodkins
      • Udayan Banerjee - Indian Technology Guru
      • Ian Gotts - Tech CEO
      • Customer Centric Process Innovations - Samir Asaf
      • Customer Service
      • Mark Barnett
    • Your Material >
      • Address for Outside-In Book
      • OutsideIn
      • Address for Certificate
  • Contact
  • CPP Advanced Master & Champion Expression of Interest
  • BPGCertificate
  • Steve Towers

We spent some time together...

However there is so much more I would like to share with you...

I hope you enjoyed the session and took away some powerful new ideas about Outside In and Customer Centricity.

James Dodkins

James Dodkins
BP Group
Lead Coach
Chief Customer Officer

Platinum Partner - IBEX Global

Principal Consultant


What Next?

Giving talks is just a small part of what I do.

I spend most of my time on the road and in the sky – working with innovative organizations, researching new approaches and methods, meeting inspiring entrepreneurs, and helping companies identify and leverage the best technologies and approaches to win the triple crown – reducing costs, growing revenues and enhancing service simultaneously.

Staying on top of all the latest information, research and insights isn't easy - especially when you have a business of your own to run. So here's the good news.

As part of your experience today, you will have access to an exclusive platform called 'Here and Now' which contains the following useful assets: 

    • An executive summary of today's presentation with key takeaways and next actions
    • A free subscription to my personal newsletter on OUTSIDE IN and all things process, performance and customer centric
    • Daily recommended reading from my private and BP Groups research activities
    • Access to a global network of other change agents and innovators
    • Invite to join the BP Group and exchange with colleagues the very latest case studies

All you need to do is the fill in the form below with your details and share your feedback.
I look forward to your response!


JAMES DODKINS
LEAD COACH & CCO, BP GROUP 

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