Thank you for visiting this website. The BP Group is a global 'not for profit' business club originally founded in 1992.

As a 'not for profit' the vision is to connect and network people interested in significantly improving organisation processes and as a consequence business performance.

Our mission is to help you improve individual and corporate performance through advanced process management.

> Networking (global forums)
> Training
(Seven Level International Certification)
> Tools and Resources

Established in 1992 we have a track record of success.

You Can join the BPGroup here - it is free and always will be, after all we are a Not for Profit.

The CEMMethod has been developed in association with the BPGroup (www.bpgroup.org).

The BPGroups research a decade ago identified a shift from 'inside-out' to customer centric 'outside-in' techniques and methods.
The early work around this was articulated in 'In Search of BPM Excellence' in 2004/5 at http://tinyurl.com/62vmz8 .

Subsequently we articulated Customer Expectation Management as the most evolved form of BPM in a 2006 book - see http://tinyurl.com/5ltb7e

The method in its earliest form was called 8 Omega (see http://www.8omega.com/)

Customer Expectation Management Method (CEMMethod) was presented at a keynote in an IQPC conference in London during June 2007 and mentioned in the associated article http://tinyurl.com/6pyhca

The CEMMethod(tm) is a direct development from observations and experience in global leading companies

See an overview

You Can join the BPGroup here - it is free and always will be, after all we are a Not for Profit.

We have a range of resources, templates and support available including consultancy and bespoke training to support your 8 Omega initiatives - drop us a line and see how we can help put your program on steroids.

If you want to know more please get in touch.

"... introduced simple and different concepts which are path breaking and easy to understand and deploy."

Abishek Randive
Director  - JP Morgan Chase

Latest News
Access the Latest Version

Come share the latest case studies and practical advice for
Advanced 8 Omega, CEM and everything that is Process Excellence. Join the BPGroup.