TOWERS ASSOCIATES BOOKS & MAGAZINES
Towers Associates publish and collaborate on a number of books including
Customer Expectation Management - Success Without Exception  |
Business Process Reengineering A Practical Handbook for Executives |
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2006 Peter Fingar, noted author and thought leader..
"Seemingly simple ideas are often the most powerful, and the hardest to uncover. In the 20th century, it was Peter Drucker's Management by Objectives. In the 21st century, it's Management by Expectation.
Authors Terry Schurter & Steve Towers reveal the simple, yet powerful, idea of defining your business, not in terms of the goods and services you provide, but in terms of "customer expectations." Buy Here Now.. {...} |
2004 This book brings together some of the best minds to explore the role and value of BPM, and what it portends. In its pages you will find the essential discussions and insights, straight from the thought leaders. In Search of BPM Excellence is for those who want to sustain the success of their businesses in the midst of the current sea of change. Noted contributors from the BPM Hall Buy Here Now.. {...} |
1994 Business Process Reengineering - A Practical Handbook for Executives
This was Steve Towers first book, published in at the height of BPR, and helped to introduce the world to the concept of Business Process Management
Now a 'special print' (Amazon) however available on Special Order to educational establishments
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Additional books include:
Extreme Competition (2006)
Peter Fingar researched and brought many of us together to review the emerging 'Outside-In' world. A wake-up call before it is too late.
"Extreme Competition shows in concrete detail how old assumptions and business models are being rapidly obliterated by the rise of India and China and the negation of time and distance by the Internet and global supply chain management. This is the definitive guide to business success in the new age of total global competition".
Clyde Prestowitz, President, Economic Strategy Institute,and author of Three Billion New Capitalists
Buy Here Now
Thrive (2005) - How to Thrive in the Age of the Customer
The world's leading companies now look outward to emphasize a deep understanding of their customers, and what it takes to make their customers successful. They have come to realize that only when their customers are successful, will they be successful. These leading companies are intent on achieving Successful Customer Outcomes - everywhere, all the time.
Buy Here Now
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Towers Associates articles are published in many journals and online. Towers Associates writing has featured in many journals and magazines. You can link to a sample here including Features in Business Management, Harvard Review, EA Magazine, Finance Today and CXO.
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