• "I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightning us with the case studies & exercises."
  Director Quality Management Group, 3i Infotech Ltd., India

• “Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
  Mark Barnett , Director of Global Process Practice , ACN, Inc.
  
  
• “Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
  Kenneth Mortimer , Principal , MBA & Associates Ltd
  
  
• Feedback from Business Process Excellence conference,
  Amsterdam June 2008 - Lucy Morgan, Operations Manager, IQPC
  “Positive all round. Here are just a few of the very positive comments following your chair and keynote”
  > Very good introduction of the new trends and development in BPM > Very good. Insightful and useful.
  > Compelling!
  > Inspirational!!
  
  
• "Exceptional and life transforming. This training should be on every corporate agenda"
  CIO Pharmaceutical, Florida
  
  
• “Steve’s is highly gifted in his ability convert BPM visions into reality. His communications knowledge and interpersonal skills help him gain strong support from others. His drive and commitment at BPMG.org has transformed that organization into the leading global BPM enterprise. I see Steve as an invaluable asset in any BPM venture.”
  Dennis Rohan , CEO , ROHAN AND ASSOCIATES
  
  
• "Simple and different concepts which is path breaking and easy to understand and deploy"
  Director Business Consulting, Chennai
  
  
• "Excellent - he is a very good leader"
  Senior Quality Analyst, AEC, Saudi Arabia
  
  
• "I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
  Director, H&R Block, USA
  
  
• “Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and and vested interests in the field, Steve's leadership rises above the crowd. As co-founder of the not-for-profit Business Process Management Group, Steve has traveled the world spreading the BPM message to business leaders and front-line workers, alike.”
  Peter Fingar, Global Thought Leader
  
  
• “Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The Bennu Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
  Theo Priestley , Head of Business Process Management , 2i Limited
  
  
• "I really enjoyed last week and really learned alot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangalizing the CEM approach with our team.
  Senior Analyst, Investment Bank, London
  
  
• "Speakers are rated out of 10 for content and presentation style. I am happy to let you know that you scored a 9.5 (the best marks at the event) and the additional comments “very good” and “excellent chairman."
  Marcus Evans, BPR and Management for Telecoms, Geneva
  
  
• "Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
  VP EMEA GDS International
  
  
• "I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees.  Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
  Senior Systems Analyst, Barclays Bank
  
  
• "We have collated the scores from the event and you and Terry came out as the most highly regarded."
  Conference Producer, IIR International
  (see the scores here)
  
  
• “You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
  Director - Process Management

Global Firsts
Steve Towers, our Founder, has achieved a number of global firsts including:

• invented the phrase Business Process Management (BPM) during a series of workshops and lectures in 1993/94
  (source: An Executives Guide to Business Process Reengineering)
  
  
• Established the world's first global BPM community in 1993
  (www.bpgroup.org) which has over 25,000 members. Join here.
  
  
• Created, launched and delivered the world's first BPM Training course in 1996
  
  
• Steve Towers co-created the world's first Advanced BPM Method - 8 Omega in 2004 -
  www.towersassociates.com/index_8Omega.html
  
  
• Steve Towers & Peter Fingar co-authored 'In Search of BPM Excellence' (2005) bringing together the leading writers and thinkers with the current understanding of BPM
  www.amazon.com/exec/obidos/ASIN/0929652401/httpwwwstevet-20
  
  
• Steve Towers researched and encapsulated Advanced BPM and co-wrote a book of the findings in 2006 'Customer Expectation Management - Success without Exception' (2006)
  www.amazon.com/exec/obidos/ASIN/092965207X/httpwwwstevet-20
  
  
• The subsequent output 'Customer Expectation Management Method (CEMM)' is the means by which several of the world's leading companies achieve their success.
  bennugroup.net/2007/11/26/the-evolution-of-business-process-excellence/
  
  
• Received the 'Lifetime Achievement Award' at Gartners San Diego Conference in February 2007.
  www.prweb.com/releases/2007/3/prweb509554.htm
  
  
• Steve Towers is active in advancing the cause through social and business networks, and sits as an executive advisor on several companies and organizations. He is also incubating the BPCommunity.org ) a global network of volunteers in a 'not for profit' with the objective of sharing and exchanging next practice around Advanced BPM approaches and methods.
  www.bpcommunity.org
  
  
• Steve Towers frequently chairs and keynotes the major conferences on the theme of Business Process and Performance Improvement. You can see the recent ones
  www.towersassociates.com/SBT_services.html#speaking
  
  
• Or view the upcoming
  www.towersassociates.com/SBT_services.html#upcoming
  
  
• Read some of the recent ADVANCE PRAISE here  
  www.towersassociates.com/SBT_endorsements.html