About usServicesWritingContact UsEndorsements

Introduction to the
Advanced BPM Method - CEMMethod® (video 5 mins)

Presentations (powerpoint)
Access a series of recent presentations


Download a summary
Presentation from Steve

From the World Conference
Tour 2008
Download Now






Coaching Events





Latest Article

Gilead Systems (Pharma)
wins the Triple Crown
Business Week Top 50
BP Group (www.bpgroup.org) releases long awaited Toolkits


Recent Clients

AEC - Kingdom Saudi Arabia
African Development Bank
Altera Corporation
Allstate Insurance
Amadeus Services
Bank of Ireland
Bank of Ireland Life
Bank of Scotland
Barclays Bank
Booz Allen Hamilton
Bristol-Myers Squibb
Britannic Insurance
Cable & Wireless
Capital One
Compassion International
Cornhill Insurance
DaimlerChrysler FS
Egg (Internet Bank)
Eli Lilly
Frontrange Solutions
Goldman Sachs
Hallmark Cards
Hitachi Consulting
IDS Scheer
Kainos Software
Lloyds TSB
Middlesex Mutual
Mortoff (Hungary)
National Audit Office
National Grid
Naval Postgraduate School
Allied Pickfords
Office of the Deputy Prime Minister
OGE Electric
Price Waterhouse Coopers
Riyad Bank
Roche Pharma
Royal Bank of Canada
Rulesware Inc.
Sanctuary Housing
Service Petrolier Schlumberger
Shell SKB
Smiths Aerospace
Sonae Industries
South West Airlines
Sun Microsystems
Tesoro Corporation
Retailers (on non disclosure)
University of Arkansas
University of Phoenix
Various Utilities (US & UK)
Virgin Group
Wells Fargo
Workers Compensation Board - Alberta
Zurich International
Global Religious Institutions

Book a Certified Process Professional training class led by Steve Towers or a BP Group (www.bpgroup.org) Lead Coach
To Book click HERE

London, UK – June 2008

To Book click HERE




SERVICES Coaching, Mentoring & Training



Coaching & Mentoring | Training | 8 Omega | Speaking | Upcoming Appearances | Previous Events


Join us at the BPGroup 18th Annual Conference

Request Steve Towers as a coach for your internal training - Click here

Steve Towers is acknowledged as the creator of BPM as a management approach (reference here) and the founding of the first BPM community in 1992-93. His direct involvement with BPM at the board level of global corporates provides an unequaled insight into what works and succeeds in the world of process and performance.

Steve is directly responsible for the development of several approaches and methods, including the 8 Omega approach and latterly Customer Expectation Management (CEM) with fellow thought leader Terry Schurter (reference here).

You can engage with Steve in a number of ways, especially if your challenge involves proving the value of process and performance improvement, here's a sample of offerings:

& Mentoring
If it involves Process and Performanceit involves Steve and his network of close Associates.
Steve works with major corporations and global enterprises helping define strategy, information systems, people and process change to understand and deliver Successful Customer Outcomes.
Delegates at Steve Towers mentoring session

Frequently the key to success comes from effective leadership. It isn't good enough anymore just knowing the rules of the game, you must be capable of inspiring others and setting an example. Delivery and Execution are key. Understanding the new rules requires a pragmatic approach geared to results and outside-in thinking. Discrete and personal or team led and enterprise is a speciality.

Contact to Review how I can help


Steve Towers workshopWhether its the board of Directors and Senior Executives, Centers of Process Excellence or the aspirant Process professional there are a range of services and training packages. One, Two or Three day sessions turn process awareness into Performance delivery.

Contact to Review how I can help

Read some of the endorsements Here

8 Omega Methodology

Launched by Steve Towers in 2004 this approach opened the floodgates to structured methods for BPM deployment.
Read more Here

Speaking and Coaching Topics & Programs

Topics include business transformation, BPM, corporate strategy, process alignment, executive engagement, Strategy maps, Balanced Scorecard, BPR, CEM, Successful Customer Outcomes - in fact most things related to performance improvement.
Specific Industry expertise in financial services, telco, pharma and government sectors.

Steve Towers Events

Review Previous Events: (or view upcoming)
Overview of Appearances in 2007 (pdf)

The India CPP Advanced BPM Program - Leader -
Mumbai - Chennai - New Delhi
Apr 21-29, 2008

download the brochure

9th Annual Process Excellence Summit (IQPC)
Speaker & Workshop
Apr 16-17, 2008

The Certified Process Professional class
Lead Coach
Mar 24-26

CIO Healthcare Summit
Lake Geneva, France
Feb 5-7

The Certified Process Professional class
Lead Coach
Dubai, UAE
Jan 6-8

The Certified Process Professional class
Lead Coach
London, England
Dec 11-13

The Balanced Scorecard Masters
Arlington, VA
November 28-30
Presentation available

BPM in Telecoms (Marcus Evans)
Speaker & Chair

Geneva, Switzerland
November 14-16

The 5th Annual
Business Process Excellence
Exchange- IQPC
Keynote, Chairman
& Workshop leader
London, Oct 22-24

FST Summit - Europe
C-level Event
& Workshop leader

Evian, Lake Geneva, Oct 14-16

3rd Annual BP Innovation
Conference & Exec
Vlerick Management School,

Seminar - Keynote & Workshop

Ghent, Belgium, October 10-11

CRM Excellence 2007
CRM Excellence

Keynote Speaker
Arlington, VA July 9-10 , 2007 BPMG

Process Excellence in Financial Services
IQPC - BPM in Financial Services

Keynote Speaker London, England
June 27-28, 2007BPMG

ABPMP Chapter meeting
Seminar Widener University
Philadelphia, PA April 2007 Philadelphia Chapter Meeting

Gartner London with the BPMG
Gartner European BPM Summit
Conference & Workshop London
March 26-28, 2007 .

Wipro BPM Seminar
KeyNote Boston, MA March 15 , 2007 Professional Certification in BPM

Shared Service & Outsourcing
Conference & Workshop
Hyderabad International Convention Centre, India
March 20-21, 2007 India opens its doors

The 2007 Six Sigma Excellence Summit
Conference & Workshop, Miami, Florida
March 26-28, 2007 BPM Conference in Vienna

Gartner BPM Summit Conference & Workshop
San Diego, California February 26-28, 2007 San Diego in February

IIR BPM Conference
Conference Keynote and Workshop
Vienna, Austria January 22-25, 2007 BPM Conference in Vienna

BPM Professional Certification
Lead Coach
Denver, Colorado Dec 11-14, 2006 Hungary in the Fall

International IQPC BPM Forum
Chair and Keynote London, England
December 5-6, 2006 .


"This is why I do what I do.
I look forward to working with you"
  Lifetime Achievement

Click here to request Steve Towers as a coach or speaker

Steve Towers is recognised worldwide as the originator of the BPM concept (he formed the first BPM Community in 1992). A systems engineer by training and experience his work is relentless pragamtic and immediately relevant.

Upcoming Conferences, seminars and keynotes

  Financial Services Exchange

FST European Summit


If you have an interest in qualifying as a Certified Process Professional (CPP) I endorse and help deliver coaching and training for the BP Group (www.bpgroup.org) companies (find out more about them here)

Training can be delivered inclass at open classes lasting three days. Alternatively the same Certification can be delivered in house with groups from 5-250.
A recent world first is the fully online BPM Certification whereby participants work at their own pace anyplace anywhere, any time.
Fully certiied at the same levels as the class room training means you can be sat on your desert island, and as long as you have an internet connection you are 'in the room'. To find out more on the different offerings click a link below or download the overview (PDF document)



BP Group (www.bpgroup.org) supported the recent
FST Conference in Evian, France

Delegates at Evian



Join the BP Group (www.bpgroup.org) network


Click a cog for links to more information


"We shouldn't keep looking back to the past to
define the possibilities for the future"
www.towersassociates.com | Privacy Policy | Terms Of Use | copyright 2010 Towers Associates
Classroom based Certified Process Professional Online CPP Training Open Courses InHouse Training Enquiry via Email BP Community - A real dot org