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Read the latest

Don't give the customer what
they think they want


Introduction to the Advanced BPM Method - CEMM (5 mins)





Coaching Events





Latest News
BP Group (www.bpgroup.org) Release Advanced
BPM Toolkits - review them here

June Newsletter HERE


My Affiliations

Towers Associates (1992-)
Founder & President

BP Group (www.bpgroup.org) (2007-)

BPCommunity (2007-)
Director Elect

BPM Forum (California) (2004-)
Board of Advisors

Charterhouse SA (1995-)
Co-founder & Lead Coach

Closequater (1996-)
(aka Intranet Solutions)
Board of Advisors

Strategic Methods (2005-)
Board of Advisors

Elements of Change (2007-)
Strategy Officer

Institute of Diirectors
Member (1993-)

Society of Industry Leaders
Member (2005-)

BPM Group (1992-2007)


Qualified in a number of Disciplines

  • Certified Hypnotherapist (Member of the UK Guild Hypnotist Examiners, the Hypnotherapists Association, Registered Medical Hypnotherapist)
  • Certified Master in Hypnosis
  • Qualified Practitioner in Neuro Linguistic Programming (NLP)
  • Member British Association of Counselling and Psychotherapy
  • Registered Psychotherapist
  • Reiki Master




I am proud to have worked with people from every culture and walk of life.

Every contact is a new learning opportunity and I hope to continue carrying the message of personal and company transformation ever further afield.

This is a selection of recent written feedback from sessions which include Executive coaching, Training and Consultancy.

If you would like to know more get in touch here Contact

Review some of the events Steve presented in 2007 (pdf)



Review some recent clients Here

Read some of the endorsements


I would like to thank you for making this workshop a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightning us with the case studies & exercises.
Quality Management Group, 3i Infotech Ltd., India, April 2008

"Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida, March 2007

"Simple and different concepts which is path breaking and easy to understand and deploy"
Director Business Consulting, Chennai, April 2008

"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia, February 2008

"I really enjoyed the course last week and really learned alot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangalizing the CEM approach with our team.
Senior Analyst, Investment Bank, London, December 2007

"Speakers are rated out of 10 for content and presentation style. I am happy to let you know that you scored a 9.5 (the best marks at the event) and the additional comments “very good” and “excellent chairman."
Marcus Evans, Business Process Reengineering and Management for Telecoms, Geneva, November 2007

"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International, October 2007

"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees.  Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Denver, 2007

"We have collated the scores from the event and you and Terry came out as the most highly regarded."
Conference Producer, IIR International, October 2007 (see the scores here)

“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management, July 2007

"Masterful, enlightening and unique"
Gartner conference delegate, San Diego, February 2007

"Enthusiastic, quick, witty, positive and supporting"
Petrochemical, Redditch, England, December 2006

"You are an excellent speaker and your presentation was highly motivational.  I received some extremely positive feedback from the community.  I look forward to future discussions with you."
EDS, BPM Global community, November 2006

"We have achieved so much in such a short time with your help and steerage. Sincere thanks... "
Financial Services company, Frankfurt, October 2006

"Fundamental and Profound. Steve is incredible and has transformed my view and execution of business forever. I can not express my thanks enough both personally and on behalf of my company."
BoozAllen Hamilton ,Washington DC, June 2006

"If you want the truth, warts and all from someone who has direct and on-going experience with world leading organizations go with Steve. You will not be dissapointed."
In house delegate , Kansas City, June 2006

"Steve was excellent. Extremely knowledgeable and enthusiastic about the subject."
Level 3 Communications, Denver, May 2006

"Simply phenomenal.10/10 in every category."
In house course delegate, Edmonton,Canada, May 2006

"......provides excellent training to send you back out into the world so that you can make a difference."
AstraZeneca, Warwick, April 2006

"Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks."
COO, Fortune 500 Company, Washington DC, March 2006

".....your training has been one of the most useful
trainings during the last years and I really enjoyed it."
Sun Microsystems delegate, Holland, March 2006

"Excellent, owned the knowledge, made the presentations fun, wealth of knowledge and practical examples. Upbeat, well paced."
Booz Allen Hamilton, Washington, February 2006

"Extremely knowledgeable, engaging and entertaining. keeps material very interesting."
Time Warner, Washington, February 2006

"Charismatic. Very experienced and enthusiastic"
Frontrange Solutions, Denver, January 2006

"...your presentations are practical and incisive. I have had the pleasure of attending three of your keynotes in recent years and they are always refreshing and thought provoking "
BPM International Forum, London, Dec 2005

"...I have no hesitation in giving you 100% in every category. Your hands-on approach with some very experienced people was an extraordinary experience that is causing me to rethink our business model "
COO, Fortune 500 Company, Masterclass, London, Dec 2005

" Thanks for the great training. It was illuminating for me how efficiently and effectively we can optimize processes by using the 8 Omega framework and the associated techniques. I have recognized that this method is much more powerful than those I have used in earlier projects"
Process Project Director, Pannon GSM, Hungary, Nov 2005

"...was so helpful. The ability of asking questions/having discussion after the days end was extremely good. I really appreciated the professional approach"
Telco Director, now CIO of CEU , Hungary, Nov 2005

"..I was expecting something else but the final result has changed my life"
BPM Professional Certification, Hungary, Nov 2005

Review some of the clients Here

If you would like to know get in touch here Contact me


"You may be doing things right,
but are you doing the Right thing?"
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