Towers Associates – Process &
Performance News – 25 March 2008
A
periodic update for all things process
BPM Leadership (Article) | Zen & the Art of Process Management (Article) |
New Partner News | CEMM Video (5 minutes) | Training Update |
Five Slideshows |
Network with other Certified Process Professionals on LinkedIn
Greeting
Under the Chairmanship of Theo Priestley, Head of BPM , we have started a closed user group on Linked-In, one of the original social networking sites. Primarily there as a resource to network amongst Certified Process Professionals it is likely to become a key component of exchanging ideas and engaging at a more personal level. Go join here.
There are two new articles, an updated video presentation and news of the Regional Training initiative led by Don Smith and Bennu Group partners.
Hopefully see you soon,
Steve Towers, Founder & CEO Towers Associates
SVP Bennu Group LLC.
Article
Business Transformation - HerculesX- Part Two
In PartOne of this three part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In Part two we’ll look at how some of the world leading trend setter companies are embracing the new outside-in challenge and creating new powerful business models driven by advanced forms of BPM such as the Customer Expectation Management Method (CEMM).
Conference Recommendation
Business Process Excellence 9th Annual Conference - London
Europe's largest Process Excellence Conference with SPECIAL time limited offers at Londons Queen Elizabeth II Centre. Last year 3,000 attendees!!
Process Excellence in London (in the spring!)
Partner Program
Three new European Partners invest in the Certified Process Professional Program and extend their offerings with a Bennu Group partnership
Last month we reviewed partners ArisE and the largest corporate online training program in the world at China Mobile. The success of the program reflects the Far Easts developing role as a dominant global player as it reskills to meet the challenge of globalization. This month our attention turns to THREE new partnerships in Western Europe destined to have as much impact in the European Union.
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Vaaluens is based in Paris and will be flying the flag in the Certified Process Professional program. Vaaluens has a terrific track record helping organizations delivery Strategic change - review them here |
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Blue Crow
operates out of London and is well respected in the BPM and Enterprise Consulting space and helps organizations transform their businesses using Business Process Modelling and Analysis (BPMA). Blue Crow can be seen here. |
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Close Quarter is a strategic consultancy based out of the UK headed up by John Corr one of Europes most experienced corporate advisors. |
| With a track record including AOL, AXA, Barclays, Capital One, Kingfisher and Nationwide Closequarter offer that personal edge that makes a difference. Contact Closequarter here. |
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| Terry Schurter, Bennu Group Founder & CEO speaking at the Press Conference in Dallas after the agreements were ratified said "This is really excellent news to see the capability growing strongly in Europe. We very much welcome these new partnerships as this will help more people directly access training, consultancy and Bennu Groups soon to be released software offerings." |
India 2008 Seminar Series
EThe Certified Process Professional program reaches Mumbai, Chennai and Delhi during April with three 2 day seminars.
http://bennugroup.net/
In class Training extends exceeds expectations.
"Exceptional and life transforming. This training should be on every corporate agenda"
CIO - Pharma, Florida.
Can three days do that - you bet. Put it to the challenge and join our global transformation - one person, one process, one organization at a time.
http://bennugroup.net/training/
Now in Australia, USA, Europe, China, Middle East, Nigeria and coming soon to South Africa & South America.
Article
BPM Leadership
Bennu Groups latest research of more than 200 companies actively engaged in business process management looked at how programs are run and the impact on the organization.
A number of interesting aspects emerged not least that of the role of leadership. In the first waves of process change in the 90's it was accepted wisdom to lead from the front - not so suggests the latest feedback.
There is concensus that the more successful BPM programs tend to have 'leaders from within' who are highly respected within newly emerging social networks. The more classic 'top down' is falling out of favour as companies realise process management is a journey and not a destination.
http://www.towersassociates.com |
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FIVE Presentations from 2007
Here's a link to the following - if you would like the original powerpoints let me know - these are all PDF's
Virgin on CEM
Developing the BPM Skillset
Bridging the Business IT divide
How to Succeed with BPM in the Age of the Customer
Building the BPM Balanced Scorecard
Go get em from this link
BPCommunity - Join Now, it's a real dot org!
This months Book recommendation - On Intelligence
On Intelligence
by Jeff Hawkins
Jeff Hawkins, the high-tech success story behind PalmPilots and the Redwood Neuroscience Institute, does a lot of thinking about thinking. In On Intelligence Hawkins juxtaposes his two loves--computers and brains--to examine the real future of artificial intelligence. In doing so, he unites two fields of study that have been moving uneasily toward one another for at least two decades.
Most people think that computers are getting smarter, and that maybe someday, they'll be as smart as we humans are. But Hawkins explains why the way we build computers today won't take us down that path. He shows, using nicely accessible examples, that our brains are memory-driven systems that use our five senses and our perception of time, space, and consciousness in a way that's totally unlike the relatively simple structures of even the most complex computer chip.
Order your copy here.
For past news items,
visit: www.towersassociates.com/newsletters_archive.html
Upcoming Conferences, Seminars & Keynotes
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Mar 31-Apr 2
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Certified Process Professional
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London, England
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| Apr 15-18 |
9th Annual Process Excellence Summit (Europes biggest Process Conference)
Lead Speaker & Workshop
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Conference
QE2 Centre- London, England |
| Apr 21-29 |
Advanced BPM - India
Features CEMM, HerculesX and 8 Omega on steroids
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2 day workshops in Mumbai, Chennai and Delhi,
India |
| May 23-24 |
The Nature Conservancy Advanced BPM Conference (we love process)
Workshops, keynotes and hands-on practical breakouts - by invite
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Arlington, VA,
USA |
| June 24-26 |
IQPC Exchange - top Euro Executives by insite to this premier event - by invite |
Amsterdam,
Holland
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Sep 17-19 |
The 2nd Annual BPM & Outsourcing Strategies for Telecoms (Marcus Evans)
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London,
England |
Training - Online - Open - Inhouse (your choose)
"Practical, Pragmatic and with a fantastic toolkit to take away!"
Well as an advocate of feet on the ground practical delivery I am pleased to align myself with Bennu’s new program
centered around the Certified Process Professional (CPP) qualification.
Read the testimonials here and
you can book for an Open Class in your area
The Certified Process Professional (CPP) program
Middle East - Dubai - Riaydh - Bahrain
http://www.bennugroup.net/training/?region=Middle%20East
Africa - Johannesburg, RSA- Lagos, Nigeria
http://www.bennugroup.net/training/?region=Africa
Europe - London, Paris, Munich, Copenhagen, Barcelona, Lisbon
http://www.bennugroup.net/training/?region=Europe
North America - New York, San Francisco, Dallas, Boston, Washington DC
http://www.bennugroup.net/training/?region=North%20America
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Featured Conference
 The 9th Annual Process Excellence Conference
London, Queen Elizabeth II Centre, April 15-18, 2008
Align Strategy, People and Innovation to ensure Process Excellence has a real impact on your business goals
Who will you meet? | Download the Brochure | Book a Discounted Seat
Strategy
- Move from process to business excellence by aligning continuous improvement to your organisations strategy
- Break down your geographical and functional silo’s and become a process orientated organisation by meshing BPM and global operational excellence
- Link Six Sigma, Lean, BPM and CEM into a coherent and pragamtic programme
People
- Plan for the future: Train and develop your future business leaders for sustainable levels of excellence and to inspire change
- Facilitate a change orientated environment with studies on behavioural management, team dynamics and cultural resistance
Room for Improvement
- Ensure you are business competitive by using process excellence to stimulate and provide for front-end and process innovation
- Dramatically improve the validity of your business decisions through best practice in data analysis and process control
Plus...
- All new workshops on the most innovative techniques – Visual factory, Systems thinking, leadership & much more
- The newly revamped Process Excellence Awards.
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Video Introduction to Customer Expectation Management Method (CEMM)
 Five minute overview of CEMM and its relevance
Bennu Group - Transforming the world one person, one process, one organization at a time.
Copyright 2008, Towers Associates
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Process_Performance_25Mar2008 |
