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Horatio Nelson is one of the greatest heros in British history, an honor he earned by defeating Napoleon’s fleet in the 1805 Battle of Trafalgar. His victory at sea over the French fleet ultimately proved to be the start of the end of the Napoleon era, which finished with another famous battle at Waterloo in 1815.
So what has Lord Nelson got to do with SCO’s? To answer that question we need to understand ... more
Become a Certified Process Professional - online
Business Process Management (BPM) and Customer Expectation Management (CEM) remain ever growing focal points of individual skill development. The “inside word” from large corporations is that BPM and CEM are considered by many to be the cornerstones for 2008 in the continual quest to build and sustain business success.
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Customer Expectation Management (CEM) Audit
Aka How aligned are you to achieving your Successful Customer Outcomes (SCO’s) Exercise
The CEM Audit can be self administered, is relatively easy to complete and provides immediate feedback. Essentially it is reviewing those things which have the greatest influence over the company improving its performance, whether you manage that through the triple crown (1) or you are in the public sector and you may be measuring adherence to regulation. It may be used before, during and after Process Performance initiatives and will help individuals, teams and enterprises better focus their attention on the important stuff.
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BPCommunity - Join Now, it's a real dot org!
Book recommendation - The Age of Speed
The Age of Speed 
by Vince Poscente
In a time starved era, you need to stop listening to everyone who tells you to slow down, and begin paying attention to authors like Poscente who give you the necessary tools to get ahead of the rush once and for all. The author illustrates why harnessing the power of speed is the ultimate solution for those seeking less stress, less busyness and more balance, while providing the reader with case studies gleaned from successful companies such as Geico, Netflix and Nintendo.
Order your copy here.
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visit: www.towersassociates.com/newsletters_archive.html
3rd Annual BP Innovation Conference
Vlerick Management School, Belgium
Terry Schurter - Speaker
Steve Towers - Keynote
Oct 11-12, 2007
7th Business Process Management Summit
Las Vegas, USA
Oct 15-18, 2007
Telecoms Business Process Management
Barcelona, Spain
Terry Schurter - Speaker
Steve Towers - Speaker
Oct 15-18, 2007
C-level Event - 50 CXO’s
Lake Geneva, France
Terry Schurter - Workshop
Steve Towers - Workshop
Oct 16-18, 2007
Business Process Excellence Exchange
London, England
Terry Schurter - Speaker
Steve Towers - Speaker
October 23-24, 2007
Performance Management Expo
Las Vegas, USA
Terry Schurter - Speaker
Steve Towers - Speaker
October 29-31, 2007
Upcoming
Training
You know in theory, theory is great, but in practice
theory sucks. Well as an advocate of feet on the ground practical delivery
I am pleased to align myself with Bennu’s new program
centered around the Certified Process Professional (CPP) qualification.
Read the ADVANCE PRAISE here and
you can book directly here.
Philadelphia - this week!
Boise - October 1-3
Dallas - December 3-5
Vancouver - December 3-5
Chicago - December 5-7 Closed see February
London - December 11-13
Dubai - January 6-8
Riyadh - January 21-23
Denver - February 4-6
Chicago - February 18-20
Book online here.
NEW ONLINE Certified Training (Full qualification) See here
Copyright 2007, Towers Associates |
