BP Group – Process & Performance News – November 2008
A periodic update for all things process

BP Group Linked-in Launch | Exceeds 900 members in 2 weeks - New Special Interest Group
CaseStudies (for download) - BPM Behaviours and BPM and Complexity
Certified Process Training - NEW programme underway | Middle East / Europe / USA/Australia
New Discussions & Articles | Lean Six Sigma is dead? | Change Management approaches |
FREE Moments of Truth toolkit | Participate in the next book

Welcome

We launched our new Linkedin presence last month, and as of today we are nearing 1000 subscribers. Discussions are underway and the whole BPGroup is under going a renaissance as we pass our 16th birthday. If you haven't already joined the Linked-in forum there's a chance to do so below. Did you get the FREE Moments of Truth toolkit - visit the discussion on Linked-in and go get it soon as the offer expires December 1.

This coming few weeks I am traveling in Australia, India, US and Europe. Drop me a line with your whereabouts and let's grab a coffee.

BPGroup Linkedin - Join the discussion, network and participate in our Special Interest Groups

BP Groups main forum. general discussions, networking and special offers. Join Here.		The Financial SIG, chaired by John Corr, CEO of City Process Management.		The Innovation SIG chaired by Theo Priestley, Head of BPM & Organisational Performance at 2i IT Ltd .

Discussions underway include
Lean Six Sigma is dead?
John Corr, Chair of the FS SIG started this debate asking whether LSS had run its course. Needless to say this is an emotive issue with many people very positive or very negative. Views are polarised - what do you believe? You can join the debate with recent contributions from

Tony Price, Director at the Helpline,
Rob Wendt, Lean Engineering Manager,
Dave Thomas, MD at High Octane,
Derril Watts, CEO at Mountain Home Training,
Eric Singleton, Computer Sciences,
Ahmed Kamel at LinkeddotNet,
Kim Wirght at Heel Inc.,
Alex McDonnel, Managing Partner at McLaw & Associates
Prasad Varahabhatla,
Alberto Manuel at Industrias Metalurgicas
Johan Telen, Director Process Excellence at Tibotec - Virco
Rick Hightower at Iron Mountain and
Theo Priestley (Chair of the Innovation SIG)
who made the comment which sums up much of the debate "If you don't understand the whole, the part is meaningless." Join the debate here.

Change Management approaches
This discussion, initiated by Raed Skaf, PMO Manager at Oger Solutions asked the question "does any one have people change management plan? or how i can plan change management for a project?" which has received offers of presentations and support from a dozen people. Join the discussion.

FREE Moments of Truth toolkit

Through the Linkedin Group we are offering this toolkit FREE (normal value $49 USD) until December 1st.

You will need to visit and register on Linkedin (Here) and you can read about the full range of Toolkits by clicking on the MOT graphic >>

You can jump to the Offer with this link.

Participate in the next book

We are on target for the book and are now seeking contributions from interested folks who feel capable of answering a range of easy questions related to Moments of Truth, Successful Customer Outcomes and Expectations. If you wish to participate, and of course receive acknowledgement for your contribution, then let me know here. I will then explain more ;-)

IQPC BPE for Financial Services 2008
IQPC's Exchange programme for Senior Executives goes from strength to strength. Right in the centre of the Fianancial Services maelstrom of 2008 delegates from leading European Financial Service companies exchanged Case Studies and Best Practice.

The conference and seminar series hosted by IQPC continues to bring the very best people together and the BP Group have no hesitation in recommending their events for 2009. For the latest programme visit IQPC and choose your region/business sector.

Over the coming months we will share some of thelatest innovations and learning and to provide the first insights we have a presentation on behaviour from Dutch SNS Bank and Pieter Jongstra.
Click the slide to review.

BPM and Complexity - two sides of the same coin?
The next is a very interesting contribution from BP Group stalwart Raju Oak,
whose contribution in 2005 "Elements of BPM Practice"
broke new ground.

This time he turns his attention to the issue of complexity and how we can unravel the mess created by years of process mismanagement.

Click the presentation to download.

Research 2008 - What can Process & Performance Management do for you?

The response this year was the most in 16 years of annual surveys.More than 1200 participants provided their views on a range of subjects covering the management, implementation and execution of Process Management. Draft results were presented in conjunction with IQPC's BPE2008 conference in London during October. If you wish to obtain a copy of those draft results please register here.

If you haven't met City Process Management they are a global firm specialising in helping
financial institutions - here's their claim to fame and a link:

"We help financial institutions struggling with the challenges of delivering
accelerated cost reduction within your IT and back office operations.

Our promise - to increase your productivity by at least 15% within 90 days,
even when Lean and Six Sigma have stopped delivering for you.

Our fees are guaranteed against delivering your results."

To learn more about how you can achieve these results go to www.CityProcessManagement.com