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If you don't manage your Customers Expectations they will

Towers Associates – Process & Performance News – 2 May 2008
A periodic update for all things process

BPM Leadership (Article) | Webinar - (Article) |Training CPP levels 2 & 3 |
New Presentation (Process Excellence to Business Excellence) |
Network with other Certified Process Professionals on LinkedIn |
CEMM Video
(5 minutes)|

Greetings

There is a new article, a new presentation, updated video and an invite to a webinar on May 14.

Look forward to seeing you soon,

Steve Signature
Steve Towers, Founder & CEO Towers Associates
SVP BP Group (www.bpgroup.org) LLC.

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In class Training extends exceeds expectations.
"Exceptional and life transforming. This training should be on every corporate agenda"
CIO - Pharma, Florida.
Can three days do that - you bet. Put it to the challenge and join our global transformation - one person, process and organization at a time.

http://www.bpgroup.org/services.html

"Practical, Pragmatic and with a fantastic toolkit to take away!"
100percent
Now in Australia, USA, Europe, China, Middle East, Nigeria and coming soon to South Africa & South America.

Middle East - Dubai - Riyadh – Bahrain – Cairo
http://www.bpgroup.org/training/?region=Middle%20East
Africa - Johannesburg, RSA- Lagos, Nigeria
http://www.bpgroup.org/training/?region=Africa
Europe - London, Manchester, Edinburgh, Paris, Munich, Copenhagen, Barcelona, Lisbon, Prague, Budapest
http://www.bpgroup.org/training/?region=Europe
North America - New York, San Francisco, Dallas, Boston, Washington DC, Denver, Los Angeles
http://www.bpgroup.org/training/?region=North%20America

Read the ADVANCE PRAISE here and book an Open Class in your area

Webinar
Are your most valuable customers being stolen?

A rather long title but highly recommended - I will be a guest speaker at this one chaired by John Corr, BP Group (www.bpgroup.org)s strategic consulting partner in EMEA.

Johns recent track record includes AXA Insurance, Kingfisher, Capital One, Barclays and AOL with direct interventions with CEO's such as Andy Homer (Group Chief Executive - Towergate) who has grown Towergate to be worth over £3 billion ($6 billion USD) in 5 years by applying these techniques. It's now Europe's most valuable privately owned insurance company. Hear what Andy has to say on the impact of these approaches by clicking here.

We'll examine the ways and means through process of protecting our most vital asset - the customer!

To see the details and register for the Webinar, please go to:
http://www.closequarter.co.uk/PYMVC.html

 

 

From Process Excellence to Business Excellence

Process Excellence 2008As one Director from American Express
said "This summit answered so many questions. Excellent presentations from true practitioners. Well done."

BP Group (www.bpgroup.org) delivered the latest research as over 350 attendees enjoyed and participated with 50+ speakers.
The event was capped with the Awards ceremony
featuring 'best in class' presentations from a dozen countries. Here's my presentation
(Powerpoint 2007)


Presentations from 2007
Here's a link to the following - if you would like the original powerpoints let me know - these are all PDF's

Virgin on CEM

Developing the BPM Skillset

Bridging the Business IT divide

How to Succeed with BPM in the Age of the Customer

Building the BPM Balanced Scorecard

Go get em from this link

 

BPCommunity - Join Now, it's a real dot org!

BP Community

 

 


For past
news items, visit: www.towersassociates.com/newsletters_archive.html

Upcoming Conferences, Seminars & Keynotes

     
May 23-24

 

The Nature Conservancy Advanced BPM Conference (we love process)
Workshops, keynotes and hands-on practical breakouts - by invite

 

Arlington, VA,
USA

June 24-26 IQPC Exchange - top Euro Executives gather for this premier event - by invite

 

Amsterdam,
Holland

 

Sep 17-19

 

The 2nd Annual BPM & Outsourcing Strategies for Telecoms (Marcus Evans)

 

London,
England
     

Sep 17-19

 

The 2nd Annual BPM & Outsourcing Strategies for Telecoms (Marcus Evans)

 

London,
England

 

Training - Online - Open - Inhouse (your choose)

"Practical, Pragmatic and with a fantastic toolkit to take away!"
CPP_Bennu.gif
Well as an advocate of feet on the ground practical delivery I am pleased to align myself with Bennu’s new program centered around the Certified Process Professional (CPP) qualification.



Partner Program
Three new European Partners invest in the Certified Process Professional Program
and extend their offerings with a BP Group (www.bpgroup.org) partnership

Last month we reviewed partners ArisE and the largest corporate online training program in the world at China Mobile. The success of the program reflects the Far Easts developing role as a dominant global player as it reskills to meet the challenge of globalization. This month our attention turns to THREE new partnerships in Western Europe destined to have as much impact in the European Union.

Vaaluens

 

 

Vaaluens is based in Paris
and will be flying the flag in the Certified Process Professional program. Vaaluens has a terrific track record helping organizations delivery Strategic change - review them here
Blue Crow logo  
Blue Crow operates out of London
and is well respected in the BPM and Enterprise Consulting space and helps organizations transform their businesses using Business Process Modelling and Analysis (BPMA). Blue Crow can be seen here.
CloseQuarter  
Close Quarter is a strategic consultancy based out of the UK
headed up by John Corr one of Europes most experienced corporate advisors.
With a track record including AOL, AXA, Barclays, Capital One, Kingfisher and Nationwide Closequarter offer that personal edge that makes a difference. Contact Closequarter here.    
     
Terry Schurter, BP Group (www.bpgroup.org) Founder & CEO speaking at the Press Conference in Dallas after the agreements were ratified said "This is really excellent news to see the capability growing strongly in Europe. We very much welcome these new partnerships as this will help more people directly access training, consultancy and BP Group (www.bpgroup.org)s soon to be released software offerings."


For past news items, visit: www.towersassociates.com

If you have any news drop me a line or visit me at www.towersassociates.com or call me at skype: chessfiend2

Do you like Social networking? Do you like Process? Do you want to talk with fellow professionals?

Under the Chairmanship of Theo Priestley, Head of BPM , we have started a closed user group on Linked-In, one of the original social networking sites. Primarily there as a resource to network amongst Certified Process Professionals it is likely to become a key component of exchanging ideas and engaging at a more personal level. Go join here.


Video Introduction to Customer Expectation Management Method (CEMM)

CEMM_videoFive minute overview of CEMM and its relevance

 

 


 

 

 

BPM ONline Training

BP Group (www.bpgroup.org) - Transforming the world one person, process and organization at a time.

Copyright 2008, Towers Associates

Process_Performance_2 May 2008

 


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