Towers Associates – Process &
Performance News – September 2008
A
periodic update for all things process
Research 2008 - 40+ companies so far - do you want to join in?
Accelerated Cost Reduction | Article
Screw it, Let's do it! | Article
Conference Reviews |
USA / UK
Recent Presentations (for download) - Virgin/BPM Skillset/IT Divide/ BSC
Certified Process Training | Middle East / Europe / USA
New Blogs | Successful Outcomes | City Process Management | Strategymagazine.com
Welcome
It happens every September and yet we can still be surprised. The return to school and work brings with it a great upsurge in interest for all things process and performance.
This edition brings you a veritable goldmine of useful stiff to help you make sure you have all you need to create and implement process & performance transformation.
The keynote article Accelerated Cost Reduction comes from City Process Management (CPM) and former BPM Group Chairman John Corr. CPM have also sponsored this Summers research for the www.BPCommunity.org and intial findings demonstrate how effective a strategic approach to performance improvement delivers results quickly.
New blogs provide an easy read and include a new publication 'Strategy'. Then of course there is BP Group (www.bpgroup.org)'s excellent training coupled with representation at major conferences this Fall/Autumn.
See you soon!
Steve Towers, Founder & CEO Towers Associates
SVP BP Group (www.bpgroup.org) LLC.
In class Training extends exceeds expectations.
"Exceptional and life transforming. This training should be on every corporate agenda"
CIO - Pharma, Florida.
Two to Three days can do just that
Put it to the challenge and join our global transformation
- one person, process and organization at a time.
http://www.bpgroup.org/services.html
"Practical, Pragmatic and with a fantastic toolkit to take away!"
Now in Australia, USA, Europe, China, Middle East, Nigeria.
Middle East - Dubai, Riyadh, Bahrain, Cairo
http://www.bpgroup.org/training/?region=Middle%20East
Africa - Johannesburg, RSA- Lagos, Nigeria
http://www.bpgroup.org/training/?region=Africa
Europe - London, Edinburgh, Dublin
http://www.bpgroup.org/training/?region=Europe
North America - Philadelphia, San Francisco, Dallas,
http://www.bpgroup.org/training/?region=North%20America
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Research 2008 - What can Process & Performance Management do for you?
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Over the last 16 years we have undertaken research to take the pulse of business on critical issues.
This year we are looking into the results that organisations achieve across process, people, systems and infrastructure.
Sponsored by City Process Management (they provide the analysts and funding) and BP Group (www.bpgroup.org) we will be releasing full findings in December. 
If you wish to participate you can sign-up and then download the findings from the 40+ contributors so far.
Jump to this link to contribute
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Presentations from the last few months
Here's a link to the following - if you would like the original
powerpoints let me know - these are all PDF's
Go get em from this link
Virgin on CEM
Developing the BPM Skillset
Bridging the Business IT divide
How to Succeed with BPM in the Age of the Customer
Building the BPM Balanced Scorecard
Go get em from this link
Article - Screw it Let's do it (Making Process work)
There are those people who believe that for anything to be successful it must be difficult and complex.I was reminded of this when reading some recent reviews of Richard Bransons excellent short read - Screw it - Let's Do it book (buy here) when apparently well educated and experienced people dissed the book because it was' too simple' and childish. Wake up and smell the coffee! We have collectively through the industrial and Information Age surrounded ourselves with rules....
Jump to the Article here
For past news items,
visit: www.towersassociates.com/newsletters_archive.html
 Article - Accelerated Cost Reduction
As a senior executive you are almost certainly under severe pressure to accelerate the delivery of significant cost reductions within your IT and back office functions without compromising service quality severely.
Simply implementing cost containment strategies that hold IT and back office costs steady is no longer a sustainable approach if you are to survive the pressures of the Credit Crunch on your earnings.
How has this difficult situation arisen and what
can you do to respond successfully?
Jump to the Article here (pdf)
Upcoming Conferences, Seminars & Keynotes
Sep 17-19 |
United Kingdom
The 2nd Annual BPM & Outsourcing Strategies for Telecoms
Against the background of the convergence of fixed and mobile services, this is likely to be most of them in the near future. This conference will present an opportunity to hear from a range of companies, from both the emerging European markets and the developed ones on their BPO experiences and how they now manage their processes in an increasingly technologically complex world.
Principal Speaker - Steve Towers, BP Group (www.bpgroup.org) SVP
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London,
England
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Sep 29 - Oct 2, 2008 |
Business Process Excellence Exchange for Financial Services
Workshop Leader - Steve Towers, BP Group (www.bpgroup.org) SVP |
Le Méridien Piccadilly,
London,
England |
October 27 - 30, 2008 |
United States
Business Process Management Fall Summit 2008
Bringing the "B' back to BPM
Featuring - Terry Schurter, BP Group (www.bpgroup.org) CEO
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The Venetian Casino and Hotel,
Las Vegas, NV
United States |
Training - Online - Open - Inhouse
"Practical, Pragmatic and with a fantastic toolkit to take away!"
Well as an advocate of feet on the ground practical delivery I am pleased to align myself with Bennu’s new program
centered around the Certified Process Professional (CPP) qualification.
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Toolkits for every engineering challenge
Designed to provide hands-on support with templates, examples and comprehensive explanations the Toolkits cover the world of Advanced BPM.
Each Toolkit builds to a complete set of Outside-In resources essential to helping our organizations 'get it' and ensuring process change sticks.
  
  
Review the Toolkits overview. It will show you
the why and how the
Toolkits work to
help
you
and your
colleagues achieve process
optimization.
Just as in every other work activity, it all
starts and
ends with process and customer need.
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For past news items,
visit: www.towersassociates.com
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Do you Social network? Do you like Process? Do you want to talk with fellow professionals?
Under the Chairmanship of Theo Priestley, Head of BPM at 2i Limited, we have started a closed user group on Linked-In, one of the original social networking sites. Primarily there as a resource to network amongst Certified Process Professionals it is likely to become a key component of exchanging ideas and engaging at a more personal level. Go join here.
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Video Introduction to Customer Expectation Management Method (CEMM)
 Five minute overview of CEMM and its relevance
BP Group (www.bpgroup.org) - Transforming the world one person, process and organization at a time.
Copyright 2008, Towers Associates
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Process_Performance_1 Sep 2008 |
