Towers Associates – Process &
Performance News – 1 June 2008
A
periodic update for all things process
AdvancedBPM HerculesX Part 3| Article
Training- Latest dates & Offers| Middle East / Europe / USA CPP levels 1, 2 & 3
Conference Recommendations |
USA / UK / Netherlands review here
Toolkits - six of the best - now available | opening offer
CEMM Video 5 mins|
The Summer has arrived here in Texas and with it I can report a new website, new products and some terrific dates for training and conferences. Hopefully see you somewhere soon - New York, London, Dallas or Denver in the next few weeks!
All the Best,
Steve Towers, Founder & CEO Towers Associates
SVP Bennu Group LLC.
In class Training extends exceeds expectations.
"Exceptional and life transforming. This training should be on every corporate agenda"
CIO - Pharma, Florida.
Three days can do just that
Put it to the challenge and join our global transformation
- one person, one process, one organization at a time.
http://bennugroup.net/training/
"Practical, Pragmatic and with a fantastic toolkit to take away!"
Now in Australia, USA, Europe, China, Middle East, Nigeria.
Middle East - Dubai - Riyadh – Bahrain – Cairo
http://www.bennugroup.net/training/?region=Middle%20East
Africa - Johannesburg, RSA- Lagos, Nigeria
http://www.bennugroup.net/training/?region=Africa
Europe - London, Manchester, Edinburgh, Barcelona
http://www.bennugroup.net/training/?region=Europe
North America - New York, San Francisco, Dallas, Washington DC
http://www.bennugroup.net/training/?region=North%20America
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From Process Excellence to Business Excellence
 As one Director from American Express
said
"This summit answered so many questions. Excellent presentations from true practitioners. Well done."
Bennu Group delivered the latest research as over 350 attendees enjoyed and participated with 50+ speakers.
The event was capped with the IQPC Awards ceremony
featuring 'best in class' presentations from a dozen countries. Here's the presentation (Powerpoint 2007)
Presentations from the last few months
Here's a link to the following - if you would like the original
powerpoints let me know - these are all PDF's
Go get em from this link
Virgin on CEM
Developing the BPM Skillset
Bridging the Business IT divide
How to Succeed with BPM in the Age of the Customer
Building the BPM Balanced Scorecard
Go get em from this link
BPCommunity - Join Now, it's a real dot org!
Article - HerculesX Part Three (Making Process work)
There are those people who believe that for anything to be successful it must be difficult and complex.I was reminded of this when reading some recent reviews of Richard Bransons excellent short read - Screw it - Let's Do it book (buy here) when apparently well educated and experienced people dissed the book because it was' too simple' and childish. Wake up and smell the coffee! We have collectively through the industrial and Information Age surrounded ourselves with rules....
Jump to the Article here
For past news items,
visit: www.towersassociates.com/newsletters_archive.html
Upcoming Conferences, Seminars & Keynotes
June 3 - 5 |
United States
Financial Services Technology Summit 2008
The Financial Services Technology Summit is an exciting, informative two-and-a-half-day event bringing together C-level technology executives from the financial services industry. In its fifth year, the unique and professional forum has been used as a rewarding discussion and learning platform by hundreds of the industry' leading CIOs and CTOs
Speakers & Workshops (40+ C Level)
- Terry Schurter, Bennu Group CEO
- John Corr, Bennu Group Strategic Technology Director
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Jumeirah Essex House
on Central Park,
New York
United States |
June 23 - 25 |
The Netherlands
Business Process Excellence Exchange
Strategies and principles for BPE success to improve efficiency and customer service, increase revenue and reduce costs
 Chair & Keynote - Steve Towers, Bennu Group SVP
Speaker - Terry Schurter, Bennu Group CEO
Workshop - John Corr, Bennu Group Strategic Technology Director
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Hotel Okura,
Amsterdam
The Netherlands
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Sep 17-19 |
United Kingdom
The 2nd Annual BPM & Outsourcing Strategies for Telecoms
Against the background of the convergence of fixed and mobile services, this is likely to be most of them in the near future. This conference will present an opportunity to hear from a range of companies, from both the emerging European markets and the developed ones on their BPO experiences and how they now manage their processes in an increasingly technologically complex world.
Principal Speaker - Steve Towers, Bennu Group SVP
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London,
England
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Sep 29 - Oct 2, 2008 |
Business Process Excellence Exchange for Financial Services
Principal Speaker - Steve Towers, Bennu Group SVP |
Le Méridien Piccadilly,
London,
England |
October 27 - 30, 2008 |
United States
Business Process Management Fall Summit 2008
Bringing the "B' back to BPM
Keynote - Terry Schurter, Bennu Group CEO
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The Venetian Casino and Hotel,
Las Vegas, NV
United States |
Training - Online - Open - Inhouse
"Practical, Pragmatic and with a fantastic toolkit to take away!"
Well as an advocate of feet on the ground practical delivery I am pleased to align myself with Bennu’s new program
centered around the Certified Process Professional (CPP) qualification.
Partner Program
One European and an additional one US Partner invest in the Certified Process Professional Program and extend their offerings with a Bennu Group partnership
This month our attention turns to new partnerships in the IT arena with Cornerstone, one of Londons premier boutique consultancies and Modus21 of Charleston, leaders in the US Government world.
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Modus21 is a Charleston, South Carolina based firm specializing in Business Process Management.
Our methodology enables our clients to model their processes and run simulations to determine actual outcomes. Thereby taking the theoretical and turning it into the practical. |
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Close Quarter is a strategic consultancy based out of the UK headed up by John Corr one of Europes most experienced corporate advisors. Contact Closequarter here.
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Toolkits have Landed
Designed to provide hands-on support with templates, examples and comprehensive explanations the Toolkits cover the world of Advanced BPM.
Each Toolkit builds to a complete set of Outside-In resources essential to helping our organizations 'get it' and ensuring process change sticks.
  
  
Review the Toolkits overview. It will show you
the why and how the
Toolkits work to
help
you
and your
colleagues achieve process
optimization.
Just as in every other work activity, it all
starts and
ends with process and customer need.
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For past news items,
visit: www.towersassociates.com
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Do you Social network? Do you like Process? Do you want to talk with fellow professionals?
Under the Chairmanship of Theo Priestley, Head of BPM , we have started a closed user group on Linked-In, one of the original social networking sites. Primarily there as a resource to network amongst Certified Process Professionals it is likely to become a key component of exchanging ideas and engaging at a more personal level. Go join here.
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Video Introduction to Customer Expectation Management Method (CEMM)
 Five minute overview of CEMM and its relevance
Bennu Group - Transforming the world one person, one process, one organization at a time.
Copyright 2008, Towers Associates
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Process_Performance_1 June 2008 |
