Towers Associates – Process &
Performance News – July 2008
A
periodic update for all things process
HerculesX "the software that will change the way you think and work"
Launches | Demonstration | Exclusive Opening Offers
Conference Review & Recommendations |
USA / UK / Netherlands
Business Process Excellence - The BPE 2008 Exchange, Amsterdam
Toolkits - "it's so simple it's stupid!" | Review the Toolkits
Certified Process Training | Middle East / Europe / USA Levels 1, 2 & 3
Screw it, Let's do it! | Article
Welcome
In one of those strange juxtapositions of life last week I chaired BPE2008 in Amsterdam and then signed in for the launch of HerculesX in Texas. The former is one of Europes leading conferences, hosted annually by IQPC in a splendid hotel fitting the calibre of the presentations, discussion and networking. A major challenge discussed by all was the credit squeeze and its impact on all of us including cost reduction, efficiency, effectiveness and customer expectations. Contrasting that with the HerculesX launch and the elegant simplicity of its operation made me want shout from the roof tops - "look here, this solves all your problems!".
I will let you be the judge - review the demonstration and let me know what you think.
All the Best,
Steve Towers, Founder & CEO Towers Associates
SVP BP Group (www.bpgroup.org) LLC.
In class Training extends exceeds expectations.
"Exceptional and life transforming. This training should be on every corporate agenda"
CIO - Pharma, Florida.
Three days can do just that
Put it to the challenge and join our global transformation
- one person, process and organization at a time.
http://www.bpgroup.org/services.html
"Practical, Pragmatic and with a fantastic toolkit to take away!"
Now in Australia, USA, Europe, China, Middle East, Nigeria.
Middle East - Dubai, Riyadh, Bahrain, Cairo
http://www.bpgroup.org/training/?region=Middle%20East
Africa - Johannesburg, RSA- Lagos, Nigeria
http://www.bpgroup.org/training/?region=Africa
Europe - London, Manchester, Edinburgh, Dublin
http://www.bpgroup.org/training/?region=Europe
North America - New York, San Francisco, Dallas, Washington DC
http://www.bpgroup.org/training/?region=North%20America
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Business Process Excellence - The BPE 2008 Exchange, Amsterdam
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With three tracks and the leading European companies the Exchange once again delivered it's promise with new many new and incisive case studies and presentations. We reviewed the best from Lean Six Sigma, Customer Expectations and Advanced BPM.
The Exchange programme, developed by IQPC, has firmly established a slot on senior management agendas around the world. The next event to inspire us will be the Financial Services Exchange at the end of September.
I will have the privilege of delivering a half day workshop on day one - to find out more and book your place visit here.
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Presentations from the last few months
Here's a link to the following - if you would like the original
powerpoints let me know - these are all PDF's
Go get em from this link
Virgin on CEM
Developing the BPM Skillset
Bridging the Business IT divide
How to Succeed with BPM in the Age of the Customer
Building the BPM Balanced Scorecard
Go get em from this link
Article - Screw it Let's do it (Making Process work)
There are those people who believe that for anything to be successful it must be difficult and complex.I was reminded of this when reading some recent reviews of Richard Bransons excellent short read - Screw it - Let's Do it book (buy here) when apparently well educated and experienced people dissed the book because it was' too simple' and childish. Wake up and smell the coffee! We have collectively through the industrial and Information Age surrounded ourselves with rules....
Jump to the Article here
For past news items,
visit: www.towersassociates.com/newsletters_archive.html
Upcoming Conferences, Seminars & Keynotes
Sep 17-19 |
United Kingdom
The 2nd Annual BPM & Outsourcing Strategies for Telecoms
Against the background of the convergence of fixed and mobile services, this is likely to be most of them in the near future. This conference will present an opportunity to hear from a range of companies, from both the emerging European markets and the developed ones on their BPO experiences and how they now manage their processes in an increasingly technologically complex world.
Principal Speaker - Steve Towers, BP Group (www.bpgroup.org) SVP
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London,
England
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Sep 29 - Oct 2, 2008 |
Business Process Excellence Exchange for Financial Services
Workshop Leader - Steve Towers, BP Group (www.bpgroup.org) SVP |
Le Méridien Piccadilly,
London,
England |
October 27 - 30, 2008 |
United States
Business Process Management Fall Summit 2008
Bringing the "B' back to BPM
Keynote - Terry Schurter, BP Group (www.bpgroup.org) CEO
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The Venetian Casino and Hotel,
Las Vegas, NV
United States |
Training - Online - Open - Inhouse
"Practical, Pragmatic and with a fantastic toolkit to take away!"
Well as an advocate of feet on the ground practical delivery I am pleased to align myself with Bennu’s new program
centered around the Certified Process Professional (CPP) qualification.
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Toolkits have Landed
Designed to provide hands-on support with templates, examples and comprehensive explanations the Toolkits cover the world of Advanced BPM.
Each Toolkit builds to a complete set of Outside-In resources essential to helping our organizations 'get it' and ensuring process change sticks.
  
  
Review the Toolkits overview. It will show you
the why and how the
Toolkits work to
help
you
and your
colleagues achieve process
optimization.
Just as in every other work activity, it all
starts and
ends with process and customer need.
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For past news items,
visit: www.towersassociates.com
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Do you Social network? Do you like Process? Do you want to talk with fellow professionals?
Under the Chairmanship of Theo Priestley, Head of BPM , we have started a closed user group on Linked-In, one of the original social networking sites. Primarily there as a resource to network amongst Certified Process Professionals it is likely to become a key component of exchanging ideas and engaging at a more personal level. Go join here.
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Video Introduction to Customer Expectation Management Method (CEMM)
 Five minute overview of CEMM and its relevance
BP Group (www.bpgroup.org) - Transforming the world one person, process and organization at a time.
Copyright 2008, Towers Associates
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Process_Performance_1 July 2008 |
