Towers Associates & BP Group – Process &
Performance News – October 2008
A
periodic update for all things process
BP Group Annual Research 2008 - 1240 companies collaborated - Results and Webinar
Conference Reviews & Offers | Three Recommended
CaseStudies (for download) - BPM Behaviours and BPM and Complexity
Certified Process Training - NEW programme underway | Middle East / Europe / USA/Australia
New Blogs | Successful Outcomes | City Process Management | Strategymagazine.com | BPGroup.org
NEW BPGroup Toolikits (Signin for a free sample) | Toolkits
Welcome
The headline this month goes to the BPGroup annual research. Now in its 16th year the research ran through September and included feedback from 1244 organisations. A summary pack is available with a webinar and detailed results planned for month end hosted by Chair of the BPGroup Financial SIG John Corr. This issue we also have a couple of new case studies from that conference (Behviours and BPM, and Trends in process Management). The NEW workshops and training programme is now out there, with updated content, new case studies and supporting toolkits. If you have already attended one of my sessions in the last 5 years there's a very special offer ;-)
Hopefully see you soon, all the best
Steve Towers, Founder & CEO Towers Associates
Chair BP Group
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Research 2008 - What can Process & Performance Management do for you?
The response this year was the most in 16 years of annual surveys. More than 1200 participants provided their views on a range of subjects covering the management, implementation and execution of Process Management. Draft results were presented in conjunction with IQPC's BPE2008 conference in London during October. If you wish to obtain a copy of those draft results please register here.
At the end of the month the BP Groups Platinum Sponsors for 2009,
City Process Management, will be hosting a 2008 Annual Survey webinar, invites for which will be sent shortly. You may pre-register for the webinar from this link. All BPGroup participants will be invited to attend and receive the comprehensive report.
If you haven't met City Process Management they are a global firm specialising in helping
financial institutions - here's their claim to fame and a link:
"We help financial institutions struggling with the challenges of delivering
accelerated cost reduction within your IT and back office operations.
Our promise - to increase your productivity by at least 15% within 90 days,
even when Lean and Six Sigma have stopped delivering for you.
Our fees are guaranteed against delivering your results."
To learn more about how you can achieve these results go to www.CityProcessManagement.com
In class Training extends exceeds expectations.
"Exceptional and life transforming. This training should be
on every corporate agenda"
CIO - Pharma, Florida.
Review the Programme
Two to Three days can do just that
Put it to the challenge and join our global transformation
- one person, process and organization at a time.
http://www.bpgroup.org/services.html
"Practical, Pragmatic and with a fantastic toolkit to take away!"
Now in Australia, USA, Europe, South America.
Europe - London, Dublin (every month
)
Middle East - Dubai, Riyadh, Kuwait (Jan 09)
Australia - Sydney, Brisbane, Canberra, Melbourne (Nov)
with a series on one day workshops
India - Mumbai, New Delhi, Bangalore (Dec)
North America - Philadelphia, San Francisco, Denver (Feb 09)
This programme includes exposure and application of THREE proven methods
8 Omega, Customer Expectation Management and the latest praxis
Advanced Process Management.
Review the Programme
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IQPC BPE for Financial Services 2008
IQPC's Exchange programme for Senior Executives goes from strength to strength. Right in the centre of the Fianancial Services maelstrom of 2008 delegates from  leading European Financial Service companies exchanged Case Studies and Best Practice.
The conference and seminar series hosted by IQPC continues to bring the very best people together and the BP Group have no hesitation in recommending their events for 2009. For the latest programme visit IQPC and choose your region/business sector.
Over the coming months we will share some of thelatest innovations and learning and to provide the first insights we have a presentation on behaviour from Dutch SNS Bank and Pieter Jongstra.
Click the slide to review.
BPM and Complexity - two sides of the same coin?
The  next is a very interesting contribution from BP Group stalwart Raju Oak,
whose  contribution in 2005 "Elements of BPM Practice"
broke new ground.
This time he turns his attention to the issue of complexity and how we can unravel the mess created by years of process mismanagement.
Click the presentation to download.
In the next issue we'll have three more completely new case studies. |
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Article - Screw it Let's do it (Making Process work)
There are those people who believe that for anything to be successful it must be difficult and complex.I was reminded of this when reading some recent reviews of Richard Bransons excellent short read - Screw it - Let's Do it book (buy here) when apparently well educated and experienced people dissed the book because it was' too simple' and childish. Wake up and smell the coffee! We have collectively through the industrial and Information Age surrounded ourselves with rules....
Jump to the Article here
For past news items,
visit: www.towersassociates.com/newsletters_archive.html
 Article - Accelerated Cost Reduction
As a senior executive you are almost certainly under severe pressure to accelerate the delivery of significant cost reductions within your IT and back office functions without compromising service quality severely.
Simply implementing cost containment strategies that hold IT and back office costs steady is no longer a sustainable approach if you are to survive the pressures of the Credit Crunch on your earnings.
How has this difficult situation arisen and what
can you do to respond successfully?
Jump to the Article here (pdf)
Upcoming Conferences, Seminars & Keynotes
- Get recent CaseStudies
Training - Online - Open - Inhouse
"Practical, Pragmatic and with a fantastic toolkit to take away!"
Senior Architect, Barclays Bank
"If you are considering Process Management training Steve Towers and his team are the best. After all he trained and coached all the others!"
Director of Training, WIPRO
"Well as an advocate of feet on the ground practical delivery I am pleased to align myself with BP Groups new program
centered around the Certified Process Professional (CPP) qualification."
John Corr, CEO - City Process Management
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Toolkits for every engineering challenge
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Revamped, Rewritten with useful templates and Examples
Designed to provide hands-on support with templates, examples and comprehensive explanations the Toolkits cover the world of Advanced BPM |
Each Toolkit builds to a complete set of Outside-In resources essential to helping our organizations 'get it' and ensuring process change sticks.
Review the Toolkits overview. It will show you
the why and how the
Toolkits work to
help
you
and your
colleagues achieve process
optimization.
Just as in every other work activity, it all
starts and
ends with process and customer need.
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For past news items,
visit: www.towersassociates.com
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Do you Social network? Do you like Process? Do you want to talk with fellow professionals?
There are many linked in groups catering fro the process and performance minded. Personally I have over 2,000 direct connections so if we're not already connected please do get in touch - www.linkedin.com/in/stevetowers
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Video Introduction to Advanced Process Management from Steve Towers at a recent workshop
Customer Expectation Management Method (CEMM)
 Five minute overview of CEMM and its relevance
Steve co-wrote the book in 2006 that set the scene for Advanced Process Management.
Peter Fingar, Global Thought Leader and author,
including the seminal BPM The Third Wave says
"Seemingly simple ideas are often the most powerful, and the hardest to uncover. In the 20th century, it was Peter Drucker's Management by Objectives. In the 21st century, it's Management by Expectation.
Steve Towers reveals the simple, yet powerful, idea of defining your business, not in terms of the goods and services you provide, but in terms of "customer expectations."
Towers explicitly links corporate strategy down into every niche and corner of the enterprise to ensure that your business sets and meets customer expectations --without exception. Providing clear and actionable guidelines, along with examples from FedEx, Virgin Mobile, Best Buy and a budget airline, they explain what companies can do to increase the customer pipeline, convert higher percentages of that pipeline to profitability, and extend the duration of the customer relationship where profitability is at its peak.'
If you like the video book a class and buy the book.
BP Group (www.bpgroup.org) - Transforming the world one person, process and organization at a time.
Copyright 2008, Towers Associates
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Process_Performance_15 Oct 2008
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