BP Group – Process & Performance News – May 2009
A periodic update for all things process

Hello again for May

The conference season is underway with the opportunity to meet all those people we 'talk with' online.
This weeks IIR Telco Event in Amsterdam was such an event with delegates from the South Africa, the US, Middle East and several European countries. An excellent venue (Movenpick) with the usual slick IIR organisation made for a good exchange. The first item therefore on our newsletter this month is the presentation I delivered.

Lots of activity in the discussion area and this month we passed the 1700 member mark. Don't forget the webinar series which kicks off next month!

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More than 130 discussions - 1700 members online
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BPM Manifesto - do we need one? - Theo Priestley

I have to ask, with all the furore the Cloud Manifesto has created, does our world need a once-and-done framework to finally define the who, what, why, where, how ?

Steve Roberts is the first of more than 40 responses...

Interesting question - especially the why. Few get beyond the immediate to mid-level reasons to trully discuss the full power of Business Process Management in a real-time / hyper competitive/ fully risk charged environment. The impacts on organisations and society will be profound. Do we dare ? Timing is important. Few organizations are beyond "level 1" of comprehension or "maturity". They might have to mature a bit more before discussing elements beyond level 5...

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And the summer webinar series is here!

The first are - limited places - book early - FREE to BP Group Members
June 30 - BPM - evolving beyond Six Sigma/Lean approaches
July 7 – BPM - Rapid Cost Reduction The How, what and where
July 14 – BPM - New Organisation Structures and Reward Systems
July 21 –BPM & Performance Management Scorecards & Strategy
July 28 - BPM – Bridging the Gap. Integrating business with technology

What's the best way to pitch BPM to a company that doesn't know that it needs it?
David Mottershead
Say you've identified an organisation that needs a little BPM, what is the message that gets people excited the most? Is it a crown, the triple crown, or something else? Is every organisation the same or does it depend on the type of organisation, the industry, the size of the organisation or who you speak to? (20 comments)

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Do the frequently dysfunctional relationships between marketing and sales result more from poor process, internal politics, or other causes?
Dick Lee
This provocative question was posed in the High-Yield Methods/Office Process group. It triggered a heady discussion string with a number of incisive comments. (24 comments)

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Are there benchmarks for cost savings/operational efficiencies gained fom automation in the Telecoms world?
Peter Ghys
We are looking for the cost savings and operational efficiencies of automating aspects of some processes. Ar there any benchmarks on how such activities have benefited Operators and the process/indicators to quantify it in terms of $.(New - 2 comments)

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Is there value in documenting processes if you're going to change them?
Stan Kirkwood

I had a conversation with several executives who wish to document hundreds of processes before they get rid of them when they implement a new ERP system. I have spent many years redesigning processes and can't think of any real value in them doing what they plan on doing. They will spend tens of thousands of dollars and will throw away the results. Few, if any, of these processes are considered critical. (57 comments)

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BPE in Financial Services - survey 2009 Latest IQPC research suggests changes afoot. Click the graphic to get the PDF.		Achieving BPM Success Presentation delivered at the IIR conference in Amsterdam during May 2009 (BPGroup Members only) - Join here if you aren't a member.
		This presentation, features a comparison case study of where processes start and finish. Understanding that in the age of the customer is the difference between success and failure. Click the graphic or link to the download from here.
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What is BPM? - Annual Survey 2009

What do you think Business Process Management is?

Early snapshot shows http://polls.linkedin.com/poll-results/32458/qzuhq

Conferences
Smart Utility 2009 (London)
Business Analyst World 16-17 September (Perth, Australia) - preview soon
Business Process Excellence in Financial Services (London)

		Certification Program - now goes to SEVEN levels		Join more than 6,500 qualified Certified Process Professionals at one of these events!
Certification Moves to a New Level - seven in fact! Our new site, Certified Process Professional has just opened its doors. In conjunction with the Process Management Institute the updated and advanced programme will continue to spread the word of EFFECTIVE and PROVEN BPM. Cut the theory and get to the heart of achieving results from the worlds first and foremost BPM programme. The Seven levels include: Available immediately as Open or In-house programmes you can review courses advertised to Level 3 at www.bp2009.com or drop us a line and tell us what you are interested in: Level 4 - Perform - Performance Management & BPM Level 5 - Integrate - Technology & BPM Level 6 - Strategy - BPM and the Strategic elements Level 7 - Leadership - Leading with BPM - Your people, your customers and your markets

BPGroup Linkedin - Join the discussion, network and participate in our Special Interest Groups

BP Groups main forum. general discussions, networking and special offers. Join Here.		The Financial SIG, chaired by John Corr, CEO of City Process Management.		The Innovation SIG chaired by Theo Priestley, Head of BPM & Organisational Performance Process Maverick Limited.