BP Group – Process & Performance News – June 2009
A periodic update for all things process

Dear Colleague,
June is bursting our all over :-)

It traditionally gets quieter in June however this year is very different.
The rapid growth in the BP Groups Linked presence continues, there have been more than 30 new discussions, and we have several new case studies and downloads from the world of Outside-in BPM.

We have an analysis of those companies practising Outside-in (and there's a surprise or two in there) and then a new development (courtesy of Google) that has the promise to transform our process world completely.

So have a browse, cherry pick the good stuff, come on down to the discussions and enjoy the busiest June ever.

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Most complex business processes will benefit from examination, modelling, simplification and removal of bottlenecks and redundant steps.

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And the Q3 webinar series is here!

The first are - limited places - book early - FREE to BP Group Members
June 30 - BPM - evolving beyond Six Sigma/Lean approaches
July 7 – BPM - Rapid Cost Reduction The How, what and where
July 14 – BPM - New Organisation Structures and Reward Systems
July 21 –BPM & Performance Management Scorecards & Strategy
July 28 - BPM – Bridging the Gap. Integrating business with technology

Why is Customer Experience so different to Customer Expectation?
David Mottershead
Say you've identified an organisation that needs a little BPM, what is the message that gets people excited the most? Is it a crown, the triple crown, or something else? Is every organisation the same or does it depend on the type of organisation, the industry, the size of the organisation or who you speak to? (20 comments)

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Why does the US appear to be lagging in process again?
Dick Lee
As a U.S. process person, I perceive that process sophistication here is again lagging behind what's happening elsewhere, particularly in the U.K. and on the Continent. Specifically, we appear to be more fixated on Lean and Six Sigma and less willing to try new approaches. We don't even appear to be practicing these two traditional approaches as rigorously as others. And we seem to lack the passion for process that's so abundant in other quarters.

And we have a history of falling behind...

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What are the top Outside-in Companies doing?
Steve Towers

After some pressure we 'open' the list of companies and people who are exemplary outside-inners. Those people who can give us all a better understanding of the new outside-in mindset oriented to achieving Successful Customer Outcomes.

If you have people and places you wish to name please contribute...

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Is there value in documenting processes if you're going to change them?
Stan Kirkwood

I had a conversation with several executives who wish to document hundreds of processes before they get rid of them when they implement a new ERP system. I have spent many years redesigning processes and can't think of any real value in them doing what they plan on doing. They will spend tens of thousands of dollars and will throw away the results. Few, if any, of these processes are considered critical. (66 comments)

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The Wave... are you ready to catch it?
Steve Towers

If you lived in Sydney, enjoyed surfing and worked for Google then what would you call the next product that could change the world forever? Yes that's right, Wave. It's being readied for launch in a few weeks so start waxing those boards.

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BPE in Financial Services - survey 2009 Latest IQPC research suggests changes afoot. Click the graphic to get the PDF.		Achieving BPM Success Presentation delivered at the IIR conference in Amsterdam during May 2009 (BPGroup Members only) - Join here if you aren't a member.
		This presentation, features a comparison case study of where processes start and finish. Understanding that in the age of the customer is the difference between success and failure. Click the graphic or link to the download from here.
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New Presentations & Downloads

An interesting item featuring the transformation underway at American Airlines provoked considerable response about:
(a) what are others doing to go 'outside-in' i.e. 4th wave BPM, and
(b) what correlation exists between Outside-in and business success.

Let's answer both questions with a couple of recent case studies/presentations from Toyota and Virgin Mobile, then a piece of research (just completed) on the Top 15 companies in terms of brand value, and their aspirations regarding 4th wave BPM.

You will need to be a member of the BP Group on Linked to access these resources - if you are not here is the link to join (it's FREE and always will be) - http://www.linkedin.com/groupRegistration?gid=1062077

Conferences
Smart Utility 2009 (London) 15-17 June 2009
Business Analyst World 16-17 September (Perth, Australia) - preview soon
Business Process Excellence in Financial Services (London)

		Certification Program - now goes to SEVEN levels		Join more than 6,500 qualified Certified Process Professionals at one of these events!
				“I would like to express my appreciation for your amazing efforts for more than a decade on helping the BPM community and raising awareness of BPM. I'm a professional member of BPGroup. Also, I finished the Certified Process Practitioner last June .. the course was inspiring and closed many gaps of my experience in BPM.” Bassam Alkharashi, CIO, King Khaled Eye Specialist Hospital, Riyadh, Saudi Arabia
Certification Moves to a New Level - seven in fact! Our new site, Certified Process Professional has just opened its doors. In conjunction with the Process Management Institute the updated and advanced programme will continue to spread the word of EFFECTIVE and PROVEN BPM. Cut the theory and get to the heart of achieving results from the worlds first and foremost BPM programme. The Seven levels include: Available immediately as Open or In-house programmes you can review courses advertised to Level 3 at www.bp2009.com or drop us a line and tell us what you are interested in: Level 4 - Perform - Performance Management & BPM Level 5 - Integrate - Technology & BPM Level 6 - Strategy - BPM and the Strategic elements Level 7 - Leadership - Leading with BPM - Your people, your customers and your markets

BPGroup Linkedin - Join the discussion, network and participate in our Special Interest Groups

BP Groups main forum. general discussions, networking and special offers. Join Here.		The Financial SIG, chaired by John Corr, CEO of City Process Management.		The Innovation SIG chaired by Theo Priestley, Head of BPM & Organisational Performance Process Maverick Limited.