BP Group – Outside-In, Process & Performance News – March 2010
A periodic update for all things process

OK we have crossed the rubicon. Eighteen years of Process & Performance newsletters and we have become OutsideIn. This newsletter is one of many resources developing in the post process management age as organisations get the philosophy and pragmatism of Outside-In.

This month .... a formidable whitepaper from Dick Lee, formation of global BP Group regional, launches of new resources and websites, appointment of new Coaches and achievements of new Certified Process Professional Masters. Plus of course the best articles from group members and Harvard Busienss School and the most incisive news in the world of advanced process management, whoops, Outside-In!

Features
Outside-In. The interdisciplinary approach | Dick Lee throws down the gauntlet |
BP Group Regional | Australia new initiatives in Perth, Sydney & Brisbane |
Resources for Advanced Process Management | Website brings together top notch people |
New Coaches & new CPP Masters | 118 countries and two new Masters |
Groundbreaking features from Harvard Business School | Two respected academics |
BP Group on LinkedIn | Membership at 3,500 - new discussions - now 18 Subgroups |
Favourite discussions | Name - Article | Name - Article | Name - Article | David Mottershead - OI Glossary | Name - Article | David Mottershead - Outside-In definition | Steve Towers - KPI's and Balanced Scorecards |
2010 Business Process Professional Training | The CPP programme features seven levels |

My article this month "Don't give customers what they think they want!"

Preview the event with the podcast (recorded Friday 18 December) and then review the event which features several BP Group members sharing their experiences as Lean Six Sigma moves to the next level.

This is a very popular event featuring several of the world leading companies and their latest stories. Yours truly is judging the most innovative program for 2009 :-)

Here is the Podcast link, and then read of the BP Group folks involved and sharing our secrets!

The main conference agenda can be accessed from this link.

As we move into our 18th year our global presence through the community and the Certified Process Professional program continues apace. We didn't imagine that just over a year ago joining LinkedIn would prove such a success.
The LinkedIn participants now represent nearly 10% of the global membership with active sub groups managed by

• Dick Lee (Outside-In),
• David Mottershead (Advanced Process Management),
• Janne Ohtonen (Research & Study),
• Nic Harvard (Intelligent Design),
• Steve Towers (Business Process Professional) and the various
• Alumnis including India, Australia, London and Singapore there's something for everyone from chats to resources to casestudies so do get involved.
  | LinkedIn membership | subgroups preview |
  
  

US Business Process Professional program leading to the Certified Process Professional qualification		CPP Level 123 The 6th annual visit to Boston for the program is now available. In 2005 Steve Towers delivered the worlds first Advanced Process Management training featuring the 'Outside-In' CEMMethod(tm). You may join the 9,000+ professionals trained with Steve Towers and experience the most profound and practical toolkit available today. Review here.
Charles Bennett - Middle East & UK	CPP Master Managing Partner (Middle East) and Project Director at iCST Ltd, IBS Publishing and Touchwind Associates Over 20 years project and commercial experience with investment, corporate and retail banks in 30 countries around the world.	Charles (on the left) with his Brisbane 'A' Team at the recent CPP Masters class. Charles has a background as a Project Manager, Programme Manager & Consulting Practice Leader with bases in London and Middle East.
BP Group Sundowners PERTH, AUSTRALIA Twenty five currently being launched! Join us at the meetings to discuss all aspects of advanced process management and Outside-In	Are you a potential sundowner? The first global Sundowner was launched in Perth, Australia in February under the chair of Marjolein Towler (Consultas) behind the camera and Christina Weeden (Empired) 3rd left Here's the first attendees in the bar :-)
BRISBANE, AUSTRALIA
SYDNEY, AUSTRALIA	Sydney will be opening its doors for their inaugral Sundowner during April under the chair of David Mottershead (CPP Master) Contact David here to register. In May we will be hosting a presentation featuring the latest advances in Outside-In and providing toolkits and resources for the members!
A very important component of our success the Advisory Board sets the stage for our ambitions and directs the resources on behalf of the larger membership. The Full Advisory Board has the following members: Dick Lee - USA (North), John Corr - UK, Sunil Dutt Jha - India & SE Asia, Steve Towers - USA (South) Charles Bennett (Middle East & UK) and Kenneth Mortimer (Oceania). Additionally BPGroup Managers include: David Motterhead, Erika Westbay, Janne Ohtonen, Nick Harvard, Marjolein Towler, Paul Bailey
	Recently qualified CPP Masters - (CPP Level 5) David Motterhead, Kenneth Mortimer, Marjolein Towler, Charles Bennett, Martina Beck-Friis, Maria Mollersten, Stephen Nicholson, Craig Reid, Janne Ohtonen, Erika Westbay, Paul Bailey, Rosalind Slaughter, Jayanthi Venkatachalam, Stephen Ferguson, Sandra Vincent-Guy, David Johnson, Neville Inglis, Adam Keens, Gerard Gillespie, Benoit Dubouloz, Caroline Holyhead, Sofie Smolders Arval people,

Having to issue two major recalls simultaneously – across models for a faulty accelerator pedal linkage and body rusting on Tacoma trucks - is “a bad year” for any automaker. But for Toyota, the recalls point to growing quality issues. While the Lexus division continues to ride high, other Toyota models are showing slippage relative to Hyundai, Ford and GM, according to sources ranging from Consumer Reports to the Wall Street Journal to automotive trade journals. Further, Toyota has faced unaccustomed criticism for design quality on the new crossover Venza, particularly from CR and WSJ. Clearly something is amiss. . ongoing debate here....

Downsizing, cost cutting, re-aligning to new realities, survival, new business models … 2009 has offered so many challenges to which process owners might have provided not only answers but solutions. And on the whole they have failed:

Ongoing - Join the debate here -

When engaging in conversation at a networking event recently, I found that the elevator pitch I was using wasn't quite hitting the mark. Most people either didn't get it or didn't believe it.

Climb in the Lift for your take...

Thanks to our Platinum sponsors:
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Our promise - to increase your productivity by at least 15% within 90 days,
even when Lean and Six Sigma have stopped delivering for you.
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To learn more about how you can achieve these results go to www.CityProcessManagement.com

BPGroup Linkedin - Join the discussion, network and participate in our Special Interest Groups