Towers Associates – Process &
Performance News – 11 January 2008
A
periodic update for all things process
Don't Give the Customer what they think they want |
BPM in 2008 | Annual Survey | CPP goes Corporate |
New Training dates | Conference recommendation |
Telco presentation
Hello,
Malcolm Gladwell calls them 'tipping-points'. Times when things go from what they were to a completely new place when the subtlest of changes seems to bring in new thinking, new business models and changing the rules for success forever. Many of us are so close to it we can't see it and yet it is all around us. We have a renaissance in customer thinking underway - I have tried to distil it with our first two articles this month.
Kind Regards,
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The latest is 'Don't give the Customer what they think they want' - current customer practice gets a kick in the pants
Yes that time of the year again for surveys. This one though let's us all know the 'State of the Process Nation'. It's quick and full results service provided for participants,
Europe's largest Process Excellence Conference with SPECIAL time limited offers at Londons Queen Elizabeth II Centre. Last year 3,000 attendees!!
Online Training: http://bennugroup.net/online/
We have just launched the Certified Process Professional (CPP) Level THREE and it is being well received at
this months events in San Francisco, Riyadh, Australia and Scandanavia.
If you completed Levels One & Two you'll know the value.
In addition there's now a corporate package - online and inclass - licenses from 3 to 100,000.
And the most up to date listing of all the instructor led Certified Process Professional training planned for 2008 http://bennugroup.net/training/
Now in Australia, USA, Europe, China, Middle East, Nigeria and coming soon to South Africa & South America.
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BPCommunity - Join Now, it's a real dot org!
This months Book recommendation - Microtrends
Microtrends 
by Mark J. Penn with E. Kinney Zalesne
Join Penn for a fast-paced ride through more than 70 “microtrends” found in politics, family life, religion and leisure and how each one is impacting our lifestyles as well as our business world.
In 1982, we discovered Megatrends. In 2000, The Tipping Point entered the lexicon. In 2005, Blink became a classic.
Now, in Microtrends, one of the most respected and sought-after analysts in the world articulates a new way of understanding how we live.
Mark Penn, the man who identified "Soccer Moms" as a crucial constituency in President Clinton's 1996 reelection campaign, is known for his ability to detect relatively small patterns of behavior in our culture--microtrends that are wielding great influence on business, politics, and our personal lives. Only one percent of the public, or three million people, is enough to launch a business or social movement.
Order your copy here.
For past news items,
visit: www.towersassociates.com/newsletters_archive.html
Upcoming Conferences, Seminars & Keynotes
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| Feb 5-7 |
CIO Healthcare Summit
Workshop
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Conference
Lake Geneva, France |
| Feb 18 |
HerculesX
Co-Presenter
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Seminar
Geneva, Switzerland |
| March 17 |
HerculesX
Co-Presenter
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Seminar
Dallas, Texas, USA |
| Apr 15-18 |
9th Annual Process Excellence Summit (Europes biggest Process Conference)
Lead Speaker & Workshop
Download the Brochure (12 pages) and receive 300 GBP ($600 USD) off the price if booked now.
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Conference
QE2 Centre- London, England |
Training - Online - Open - Inhouse (your choose)
"Practical, Pragmatic and with a fantastic toolkit to take away!"
Well as an advocate of feet on the ground practical delivery I am pleased to align myself with Bennu’s new program
centered around the Certified Process Professional (CPP) qualification.
Read the testimonials here and
you can book directly here.
The Certified Process Professional (CPP) program
San Francisco, January 14-16 |
Sydney, Australia, January 15-18 |
Riyadh, Saudi Arabia, January 21-23 |
Tampa Bay, Feb 18-20 |
Philadelphia, March 3-5 |
Lisbon, Portugal, March 17-19 |
London, March 31- April 2 |
Book online (limited seats) at http://bennugroup.net/training/
Book online here
Also NEW ONLINE Certified Training (Full qualification) See here
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Featured Conference
 The 9th Annual Process Excellence Conference
London, Queen Elizabeth II Centre, April 15-18, 2008
Align Strategy, People and Innovation to ensure Process Excellence has a real impact on your business goals
Who will you meet? | Download the Brochure | Book a Discounted Seat
Register and pay by 14th Dec. 2007 and receive up to £400 off! ($800 USD)
Strategy
- Move from process to business excellence by aligning continuous improvement to your organisations strategy
- Break down your geographical and functional silo’s and become a process orientated organisation by meshing BPM and global operational excellence
- Link Six Sigma, Lean, BPM and CEM into a coherent and pragamtic programme
People
- Plan for the future: Train and develop your future business leaders for sustainable levels of excellence and to inspire change
- Facilitate a change orientated environment with studies on behavioural management, team dynamics and cultural resistance
Room for Improvement
- Ensure you are business competitive by using process excellence to stimulate and provide for front-end and process innovation
- Dramatically improve the validity of your business decisions through best practice in data analysis and process control
Plus...
- All new workshops on the most innovative techniques – Visual factory, Systems thinking, leadership & much more
- The newly revamped Process Excellence Awards.
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Bennu Group - Transforming the world one person, one process, one organization at a time.
Copyright 2008, Towers Associates
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