Towers Associates – Process &
Performance News – 11 February2008
A
periodic update for all things process
HerculesX - the solution to complexity? (Part 1 of 3) |
BPM technology | Partner Program | CPP goes Corporate in China |Conference recommendation |
Balanced Scorecard presentation |
Don't Give Customers what they think they want
Hello,
This month I am dabbling into new territory with three challenging articles.
And for those of you watching 'the space' one of the companies I work with, Bennu Group, will be launching a new product, in fact a completely new concept which takes us way beyond standard process and performance toolkits. Have I whetted your appetite yet? If so enjoy the opening course where we review the why, where and how. And amongst the usual moving feast we also have links to a couple of ground breaking items that should give us more food for thought as our profession continues to expand rapidly.
Keep safe and see you soon,
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Article
Business Transformation - Are you onboard?- Part One
Why is everything so complicated and what can we do about it? Do we need technology or is it something more fundamental?
Article
BPM Technology - a cul de sac for the unwary
Terry Schurter casts a learned eye over BPM technologies - the good, the bad and the ugly.
http://www.bennugroup.net
Conference Recommendation
Business Process Excellence 9th Annual Conference - London
Europe's largest Process Excellence Conference with SPECIAL time limited offers at Londons Queen Elizabeth II Centre. Last year 3,000 attendees!!
Process Excellence in London (in the spring!)
Partner Program
The Middle East is the place to be!
Saudi Arabia is the latest area of massive BPM expansion.
Don Smith (front row, second left) and I have spent some time with our new partner in Saudi Arabia, Dr. Fahad Altwaijry (sales@ebtrac.net).
Here we feature Don's report from last month
http://bennugroup.net/riyadh
Corporate Online Training
China Mobile (the largest telco in Asia) have signed an unlimited corporate license to roll out the online training to all their people. Partners on the ground ARISE continue their progress and we'll be making more announcements about additional sign-ups soon. Review what's on offer here...
http://bennugroup.net/online/
Revisit the Training (it's advancing all the time)
If you have attended any of my classes in the last 4 years drop me a line and I can tell you to get a refresher for the price of air ticket on South West ;-)
LINK TO ONLINE FORM
In class Training extends exceeds expectations.
"Exceptional and life transforming. This training should be on every corporate agenda"
CIO - Pharma, Florida.
Can three days do that - you bet. Put it to the challenge and join our global transformation - one person, one process, one organization at a time.
http://bennugroup.net/training/
Now in Australia, USA, Europe, China, Middle East, Nigeria and coming soon to South Africa & South America.
Article
Don't Give Customers what they think they want
It is pretty much accepted wisdom these days that companies should be customer focused. It is however unfortunate that most companies go the wrong way about this by asking their customers what they want. http://www.towersassociates.com/Towers_Associates_Customer_Expectation.html |
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BPCommunity - Join Now, it's a real dot org!
This months Book recommendation - On Intelligence
On Intelligence
by Jeff Hawkins
Jeff Hawkins, the high-tech success story behind PalmPilots and the Redwood Neuroscience Institute, does a lot of thinking about thinking. In On Intelligence Hawkins juxtaposes his two loves--computers and brains--to examine the real future of artificial intelligence. In doing so, he unites two fields of study that have been moving uneasily toward one another for at least two decades.
Most people think that computers are getting smarter, and that maybe someday, they'll be as smart as we humans are. But Hawkins explains why the way we build computers today won't take us down that path. He shows, using nicely accessible examples, that our brains are memory-driven systems that use our five senses and our perception of time, space, and consciousness in a way that's totally unlike the relatively simple structures of even the most complex computer chip.
Order your copy here.
For past news items,
visit: www.towersassociates.com/newsletters_archive.html
Upcoming Conferences, Seminars & Keynotes
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| Mar 17 |
HerculesX - the Summit www.herculesx.com
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Geneva,
Switzerland |
| Apr 15-18 |
9th Annual Process Excellence Summit (Europes biggest Process Conference)
Lead Speaker & Workshop
Download the Brochure (12 pages) and receive 300 GBP ($600 USD) off the price if booked before February 29.
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Conference
QE2 Centre- London, England |
| Apr 21-29 |
Advanced BPM - India
Features CEMM, HerculesX and 8 Omega on steroids
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2 day workshops in Mumbai, Chennai and Delhi,
India |
| May 23-24 |
The Nature Conservancy Advanced BPM Conference (we love process)
Workshops, keynotes and hands-on practical breakouts - by invite
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Arlington, VA,
USA |
Training - Online - Open - Inhouse (your choose)
"Practical, Pragmatic and with a fantastic toolkit to take away!"
Well as an advocate of feet on the ground practical delivery I am pleased to align myself with Bennu’s new program
centered around the Certified Process Professional (CPP) qualification.
Read the testimonials here and
you can book directly here.
The Certified Process Professional (CPP) program
Tampa Bay, Feb 18-20 |
Philadelphia, March 3-5 |
Riyadh, Saudi Arabia, March 17-19 |
London, March 31- April 2 |
Book online (limited seats) at http://bennugroup.net/training/
Book online here
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Featured Conference
 The 9th Annual Process Excellence Conference
London, Queen Elizabeth II Centre, April 15-18, 2008
Align Strategy, People and Innovation to ensure Process Excellence has a real impact on your business goals
Who will you meet? | Download the Brochure | Book a Discounted Seat
Strategy
- Move from process to business excellence by aligning continuous improvement to your organisations strategy
- Break down your geographical and functional silo’s and become a process orientated organisation by meshing BPM and global operational excellence
- Link Six Sigma, Lean, BPM and CEM into a coherent and pragamtic programme
People
- Plan for the future: Train and develop your future business leaders for sustainable levels of excellence and to inspire change
- Facilitate a change orientated environment with studies on behavioural management, team dynamics and cultural resistance
Room for Improvement
- Ensure you are business competitive by using process excellence to stimulate and provide for front-end and process innovation
- Dramatically improve the validity of your business decisions through best practice in data analysis and process control
Plus...
- All new workshops on the most innovative techniques – Visual factory, Systems thinking, leadership & much more
- The newly revamped Process Excellence Awards.
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Bennu Group - Transforming the world one person, one process, one organization at a time.
Copyright 2008, Towers Associates
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Process_Performance_11Feb2008 |
