|
When you have been around as long as I have this debate breaks out periodically. Sure enough that early version of BPM, espoused by Hammer and Champy is dead and buried. Who wants to examine everything they do and build a process architecture? Ok, wait a minute some of the vendors still want you to that but that’s about selling software product. Let’s come back to reality…. BPM is dead…Yes I would have to say Inside-Out BPM is terminal, however let’s not be too harsh on those who are still banging that drum with process analysis toolkits and the like. I would even include the fabled 8 Omega, and as one of the co creators of that we do have to ‘put it away’. Why? Inside-Out that is why. The reality of the globalized, consumerized, ever changing world is that we need a new BPM.
Read the rest of this entry »
Become a Certified Process Professional - online
Business Process Management (BPM) and Customer Expectation Management (CEM) remain ever growing focal points of individual skill development. The “inside word” from large corporations is that BPM and CEM are considered by many to be the cornerstones for 2008 in the continual quest to build and sustain business success.
Read the rest of this entry »
Customer Expectation Management (CEM) Audit
Aka How aligned are you to achieving your Successful Customer Outcomes (SCO’s) Exercise
The CEM Audit can be self administered, is relatively easy to complete and provides immediate feedback. Essentially it is reviewing those things which have the greatest influence over the company improving its performance, whether you manage that through the triple crown (1) or you are in the public sector and you may be measuring adherence to regulation. It may be used before, during and after Process Performance initiatives and will help individuals, teams and enterprises better focus their attention on the important stuff.
Read the rest of this entry »
BPCommunity - Join Now, it's a real dot org!
Book recommendation - Winning Companies, Winning People
Making it easy for average performers to adopt winning behaviours
In many sectors competing companies offer similar products and services, and use the same or equivalent technologies, processes and systems. They recruit similar people, employ the services of the same or similar consultants, and they invariably fall for the same management fashions and fads. Yet people in some companies are so much more effective than others who undertake similar tasks in equivalent circumstances. Why is this? What do the high performers do differently?
About the Author
Dr Colin Coulson-Thomas, Professor of Direction and Leadership at the University of Lincoln is an experienced chairman of award winning companies and active international business consultant. He has worked with over 100 boards to help them develop their businesses, reviewed the processes and practices for winning business of over 100 companies and has led major national and international change and transformation projects. He leads one of the world’s largest winning business research and best practice programmes, and has contributed to over 200 major conferences and corporate events in over 30 countries. Order your copy here.
For past news items,
visit: www.towersassociates.com/newsletters_archive.html
3rd Annual BP Innovation Conference
Vlerick Management School, Belgium
Terry Schurter - Speaker
Steve Towers - Keynote
Oct 11-12, 2007
7th Business Process Management Summit
Las Vegas, USA
Oct 15-18, 2007
Telecoms Business Process Management
Barcelona, Spain
Terry Schurter - Speaker
Steve Towers - Speaker
Oct 15-18, 2007
C-level Event - 50 CXO’s
Lake Geneva, France
Terry Schurter - Workshop
Steve Towers - Workshop
Oct 16-18, 2007
Business Process Excellence Exchange
London, England
Terry Schurter - Speaker
Steve Towers - Speaker
October 23-24, 2007
Performance Management Expo
Las Vegas, USA
Terry Schurter - Speaker
Steve Towers - Speaker
October 29-31, 2007
Upcoming
Training
You know in theory, theory is great, but in practice
theory sucks. Well as an advocate of feet on the ground practical delivery
and execution I am pleased to align myself with Bennu’s new program
centered around the Certified Process Professional (CPP) qualification.
Read the ADVANCE PRAISE here and
you can book directly here.
Seattle - this week!
Philadelphia - September 24-26
Boise - October 1-3
Dubai - November 26-28
Dallas - December 1-3
Chicago - December 5-7 Closed see February
London - December 11-13
Book online here.
NEW ONLINE Certified Training (Full qualification) See here
Copyright 2007, Towers Associates |
