If you are looking for help in introducing or managing process and performance based change then you've arrived at the right place!
Our participants are global and across all business sectors. The world's leading blue chip companies are represented within the club, exchanging ideas and visits, sharing methods and techniques and keeping up to date with the latest happenings in process and performance.
Enjoy your visit to our Open area. We look forward to you joining to explore the in-depth features of our Closed area for members only!- Deliver 10-15% productivity improvements
within 90 days in critical processes
- Reduce external sourcing costs by an average of 13%
- Eliminate 50% of the service quality difference
between offshore or outsourced functions within 90-120 days
- Reduce customer attrition due to service issues by
30% within 90-120 days
- Reshape your IT project portfolio to reduce
project spending by 25% and realise higher cost reductions
- Implement more extensive offshoring to
realise 25-65% cost reductions without impacting service levels
- Achieve an overall cost reduction of at least 10-15%
within
your overall IT and back office spending whilst improving service
quality to customers
Learn more about the
benefits >>

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- Networking - linking together communities of interest
- Research - understanding what and how things work for the best people in the best processes, companies and interest groups.
- Sharing - providing forums to exchange information (sometimes under non-disclosure)
- Thought leadership - provision of ideas and strategies from people who have opertaed at all levels and the senior executive level of global leading corporations.
- Experience - Our belief is simple - to get the best advice you need people who are not just map readers but experienced guides who have navigated the territory.
- Opportunities - to participate in the worlds leading conferences and forums featuring pre eminent speakers and authorities
- Pragmatism - we will not blind you with complicated unworkable approaches. Our truth is direct and simple.
- Professionalisation - We help you to train up as individuals, teams or corporate to deploy powerful productivity improvement
tools designed specifically for service and IT processes
Our reputation is world renowned as our Associates make their living from working, hands-on with leaders and global corporations. They then bring that experience back as best practice, models and frameworks to share with the community.
Are you curious to learn about the results our clients like you have received? >> |